Field Service Technician​/Mechanic

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting
• Material Handling Equipment, Parts, and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
• WMS/WES/WCS solutions and Software
• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
• Telematics

When you’re ready to make a difference in a company that relies on and appreciates your unique talents, you’re in the right place. Our Field Technicians are a major reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers.

That’s why we put so much into the hiring, training, and continued development of our technicians in the field. Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

• Troubleshooting: Identify and diagnose electro‑mechanical problems with equipment, as well as perform installations and repairs as needed.
• Customer Interaction: Interact directly with customers to understand their concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided.
• Professionalism: Maintain a professional demeanor, representing the company positively and fostering goodwill with customers through superior customer service.
• Repair Work: Execute repairs efficiently and effectively, ensuring identified situations are addressed promptly and professionally.
• Scheduled Maintenance: Perform scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively address any necessary repairs identified during maintenance checks.
• Inventory Management: Keep track of parts and supplies inventory in your service van, ensuring that you have the necessary resources to complete repair and maintenance tasks.
• Van Maintenance: Ensure the service van is properly maintained and stocked with necessary equipment and supplies.
• Safety Compliance: Adhere to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

• All potential hires are subject to pre‑employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• Must have and maintain a valid driver’s license with a clean driving record.
• High school diploma or equivalent is required.
• 1‑3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred. This experience provides a solid foundation for the technical aspects of the role.
• Possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems, including the ability to read schematics and technical manuals for diagnosing and repairing equipment accurately.

• Interpersonal
  
  Skills:
  
  Communicate effectively and courteously with customers, ensuring their needs are understood and applied for simplified technical concepts for non‑technical individuals.
• Problem‑Solving: Analyze issues promptly, identify root causes, and implement solutions to minimize downtime.
• Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
• Time Management: Prioritize tasks efficiently to meet deadlines and respond promptly to customer requests.
• Industry Awareness: Stay updated on industry advancements and product availability to make informed…