Office Coordinator – Collecting Resumes
Listed on 2026-01-02
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
- Nations Classroom, is a great place to work that exceeds educator expectations and engages and inspires students through educational tours to the most exciting destination in the world.
- Domestic and family owned business obsessed with delivering excellence to our teachers through our completely custom educational tours.
- We retain 98% of our customers, continually earning a 9.5 out of 10 tour quality score and more than half of our current schools came to us via relationships.
- We find great people, match their “Super Powers” to their role, set challenging and rewarding goals, provide tools and resources to excel, coach, develop, and hold accountable to achieve excellence in our PACK Value culture so they can thrive.
This is a great opportunity for you to advance your career by joining a mission-driven, fast-growing company and contribute right away in a collaborative and fun team environment as you help plan and deliver amazing educational student trips to Washington, DC, New York City, Boston, Philadelphia, Colonial Virginia, Florida, National Parks, and International destinations.
How You Will WorkWhat You Will Get to Do
Contribute and collaborate with a close-knit team to exceed the expectations of the educators we serve.
Communicate with Educators and Parents – communicate directly with Educators and Parents to answer questions regarding registration and payment plans and other customer service phone calls.
Tour Registration and Promotion – as needed, support Tour Coordinators and help them set‑up each tour in our custom software, create promotional materials (parent meeting flyers, posters, website landing pages, informational Power Points, registration letters, etc.), monitor online reservations and registrant balances, and develop reports using our custom reservation platform.
Tour Planning – as needed, assist with booking restaurants, attractions, and other inclusions to match custom itineraries and ship and receive tour materials. Assist Tour Coordinators during peak tour season by monitoring inboxes and handling needs as they arise.
Tour Delivery – confirm itineraries are booked to match custom draft, secure and submit rooming lists, and pack and ship pre‑departure materials.
Office Organization and Support – ensure that our office is always in optimal condition for your teammates to thrive. These responsibilities include, but are not limited to, maintaining office supplies, ensuring the Break Room is always stocked with drinks, snacks, and simple lunch items, and coordinating celebrations for holidays, work anniversaries, and birthdays.
Other tasks as assigned.
Skills and QualificationsCollaborate, be empathetic and caring in your support of fellow team members.
Be proactive to predict and overcome potential problems.
Strong deadline motivation and attention to detail are non‑negotiables.
Manage a variety of details associated with trips for multiple schools simultaneously with multiple vendors and team members.
Respond within 24 hours to customer inquiries.
Be inquisitive and interested – ask questions to gain clarity and understanding.
Seek to always improve and openly accept positive coaching.
Knowledge of Canva, Google Workspace, and or Hub Spot is a plus!
Bachelor’s degree is not required, but a positive energetic outlook and the ability to not take yourself too seriously and have fun are important.
Willingness to work extended hours during peak travel season (March‑June).
Live the Inspire Nation “PACK” Values
POSITIVITY – Positive attitude and a “can do” spirit.
CREATIVITY – Challenge the status quo.
KNOWLEDGE – Grow personally and professionally and strive to be better every day.
What You Can ExpectCompensation that is above industry standard.
Time Off and Vacation
Paid time off starting with 15 days annually (prorated for year of hire).
Flexible Work Schedule in the Off‑Season (June 20 – July 20 and November 20 – December 31).
401K after six months of employment
Flex Medical Reimbursement Plan
AFLAC Accident Coverage for you and eligible family members
A great place to work with a fun team committed to greatness.
Satisfaction of knowing that what you do daily inspires students through travel as…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).