IT Program Manager - Application Development at Virginia Department of Transportation

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Job Category:
Information Technology Specialists

Provide leadership and guidance to a team that ensures efficient and effective technology initiatives are delivered to users. Ensure programs and projects are conducted in alignment with VDOT's technology strategy. key Develops and supports EZPass applications, including the execution of application solutions and resolution of support tickets. Performs key operational responsibilities including direct oversight of team performance, focusing on continuous team improvement, collaboration with peer Program Managers, and planning and execution of broader EZPass initiatives.

The program supports services across the full Software Development Lifecycle (SDLC.).

• Business Process Improvement:
  Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.
• Ensure Compliance :
  Provide compliance management and ensure that staff comply with required VITA, DHRM, VDOT, and ITD policies, processes and procedures.
• Execute Program :
  Supervise staff supporting assigned ITD function(s). Responsibilities include supervision of staff in execution of day-to-day processes tied to the specific ITD functions, Lead infrastructure support efforts for Windows/Linux servers, networking, Azure firewalls, security tooling, and MS SQL environments. Troubleshoot incidents, coordinate SME escalations, and lead incident response across infrastructure layers. Track support tickets and escalations to ensure timely closure and service restoration.
  
  Perform managerial and technical work ranging from simple to moderate difficulty. Interact with peer supervisors and the IT Portfolio Manager to meet customer needs. Develop overall program strategy, tactically driving teams in and outside of your organization to achieve deliverables.
• IT Policy Compliance:
  Ensure compliance with VDOT and VITA policies, standards and guidelines governing IT computer systems.
• Lead, Supervise and Develop Staff :
  Serve as a front-line leader, overseeing a team of individual contributors comprising both full-time employees and staff augmentation contractors. Oversee team performance ensuring the timely and high-quality delivery of assigned work, conducting peer reviews of deliverables, managing through metrics and controls, and handling core HR functions such as performance evaluations. Ensure the development, training and performance improvement of assigned ITD staff.
  
  Apply concepts, practices, and procedures of supervision and leadership in each assigned functional area. Lead by example, driving a customer-focused, collaborative approach with internal and external stakeholders.
• Manage Programs and Projects:
  Plan, oversee and implement delivery of technology projects or services. Oversee staff assignments and priorities. Develop training plans for team members. Develop and implement procedures, processes and best practices. Provide strategic planning for program areas and recommend new technologies.
• Oversee Initiatives:
  Oversee Information Technology initiatives for assigned program. Assign resources to project teams to complete deliverables.
• Program Maintenance:
  Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented.
• Reporting:
  Provide status reports on project plans, timelines, schedules and progress updates. Participate in strategic planning for programs, projects or systems.
• Strategic Management:
  Work with peers and subordinates to define strategic direction for assigned technology program. Evaluate tools and prioritize work efforts with stakeholders from ITD and business units.

• Ability to collect and organize performance metric data to present to management.
• Ability to develop and implement work plans.
• Ability to develop, interpret and apply policies and procedures in an IT environment.
• Ability to establish and maintain professional working relationships and interact effectively with customers and vendors.
• Ability to interact and communicate…