Equipment Reliability Specialist

Location:

Mechanicsville, VA 23116, USA

Schedule:

Full Time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well‑being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Location:

Richmond, Virginia;
Manassas, Virginia;
Elkridge, Maryland;
Salem, Virginia

Starting Compensation Range: $73,000 - $95,000 per year

• Serve as primary point of contact for reported equipment damage from packagers in the field
• Diagnose and document cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage), applying technical knowledge of generators and related equipment
• Coordinate with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
• Evaluate dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
• Determine warranty eligibility and manage warranty claims with manufacturers or dealers as appropriate
• Track repair and claim status from intake through resolution, keeping stakeholders updated on timelines
• Maintain accurate records of equipment damage incidents, root causes, repair costs, and warranty recoveries
• Analyze recurring damage patterns or problem equipment/suppliers and recommend reliability improvements to Supply Chain Operations Manager
• Negotiate with dealers/suppliers on repair costs, turnaround times, and terms
• Coordinate equipment replacement when needed to keep projects on schedule
• Drive process improvements to reduce equipment damage, extend equipment life, and streamline repair/claims workflows
• Collaborate with team to achieve Continuous Improvement goals and objectives
• Perform other duties as assigned

• Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or a related technical field
• Previous experience in supply chain or procurement
• Bachelor's degree in a related field preferred, but not required
• Prior hands‑on service or maintenance experience with power generation or similar power/heavy equipment required
• Familiarity with CAT (or comparable) dealer networks and warranty processes strongly preferred
  
  Strong diagnostic and troubleshooting skills to determine root cause of equipment issues
• Excellent communication and negotiation skills for working with dealers, suppliers, and internal field teams
• Detail‑oriented with strong organizational and documentation skills
• Ability to manage multiple open cases/claims simultaneously
• Proficiency with supply chain or asset management software, and Microsoft Office/Excel
• Strong PC skills and the ability to self‑develop and adapt to changing technology

• Serving as primary point of contact for reported equipment damage from packagers in the field
• Efficient diagnosing and documenting cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage)
• Coordinating with local CAT dealers and other equipment suppliers to assess damage, obtain repair…