Equipment Reliability Specialist

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Job Title:

Equipment Reliability Specialist

Location:

Richmond, Virginia;
Manassas, Virginia;
Elkridge, Maryland;
Salem, Virginia

Starting Compensation Range: $73,000 - $95,000 per year

• Serve as primary point of contact for reported equipment damage from packagers in the field
• Diagnose and document cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage), applying technical knowledge of generators and related equipment
• Coordinate with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
• Evaluate dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
• Determine warranty eligibility and manage warranty claims with manufacturers or dealers as appropriate
• Track repair and claim status from intake through resolution, keeping stakeholders updated on timelines
• Maintain accurate records of equipment damage incidents, root causes, repair costs, and warranty recoveries
• Analyze recurring damage patterns or problem equipment/suppliers and recommend reliability improvements to Supply Chain Operations Manager
• Negotiate with dealers/suppliers on repair costs, turnaround times, and terms
• Coordinate equipment replacement when needed to keep projects on schedule
• Drive process improvements to reduce equipment damage, extend equipment life, and streamline repair/claims workflows
• Collaborate with team to achieve Continuous Improvement goals and objectives
• Perform other duties as assigned

• Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or a related technical field
• Previous experience in supply chain or procurement
• Bachelor's degree in a related field preferred, but not required
• Prior hands‑on service or maintenance experience with power generation or similar power/heavy equipment required
• Familiarity with CAT (or comparable) dealer networks and warranty processes strongly preferred
• Strong diagnostic and troubleshooting skills to determine root cause of equipment issues
• Excellent communication and negotiation skills for working with dealers, suppliers, and internal field teams
• Detail‑oriented with strong organizational and documentation skills
• Ability to manage multiple open cases/claims simultaneously
• Proficiency with supply chain or asset management software, and Microsoft Office/Excel
• Strong PC skills and the ability to self‑develop and adapt to changing technology

• Serving as primary point of contact for reported equipment damage from packagers in the field
• Efficient diagnosing and documenting cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage)
• Coordinating with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
• Evaluating dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
• Determining warranty eligibility and managing warranty claims with manufacturers or dealers as appropriate
• Self‑directed, organized and able to interact professionally with all levels of the organization
• Promoting a positive…