Job Description & How to Apply Below
Responsibilities
- Menyampaikan informasi produk dan layanan bank;
- Menindaklanjuti dan menyelesaikan keluhan nasabah;
- Menangani keluhan nasabah dan membuat rekap keluhan nasabah dalam bentuk Microsoft Excel
- Mengidentifikasi dan memitigasi potensi risiko khususnya Risiko Operasional pada setiap transaksi yang dilakukan di Customer Service
- Melakukan Customer Due Diligence untuk mendapatkan informasi akurat dan relevan mengenai data calon nasabah sesuai dengan data yang disampaikan pada aplikasi pembukaan rekening;
- Melakukan Enhanced Due Diligence kepada nasabah berisiko tinggi dengan menambahkan aspek persyaratan atau data yang harus dipenuhi calon nasabah
- Minimal 1 (satu) tahun pengalaman di bidang terkait
- Familiar dengan Microsoft Excel dan mampu mengoperasikan Microsoft Office & Power Point
Penempatan di Medan
Application ProcessLamaran kamu akan mencakup pertanyaan-pertanyaan berikut:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Service Role?
- Do you have customer service experience?
- Do you have experience in an administration role?
- Which of the following Microsoft Office products are you experienced with?
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