Service Engineer

We are seeking a highly motivated Service Engineer based in Medan to provide technical service, troubleshooting, maintenance, and commissioning support for Separators, Decanters, and Homogenizers across customer sites. The role requires strong expertise in both mechanical systems and automation/control systems, ensuring maximum equipment performance, reliability, and customer satisfaction.

Diagnose and resolve mechanical, electrical, and automation-related issues on Separators, Decanters, and Homogenizers. Perform preventive maintenance, corrective maintenance, and emergency breakdown support. Conduct root cause analysis (RCA) and recommend corrective actions to prevent recurring equipment failures. Support equipment installation, commissioning, start-up, and performance optimization. Perform vibration analysis, alignment checks, bearing replacement, seal replacement, and other mechanical service activities. Troubleshoot PLC, HMI, instrumentation, sensors, actuators, VFDs, and control systems.

Ensure equipment operates according to OEM specifications and customer requirements.

Provide technical consultation and training to customers' maintenance and operational teams. Prepare service reports detailing performed work, findings, recommendations, and spare parts requirements. Build and maintain strong relationships with customers to ensure high levels of service satisfaction. Respond promptly to customer service calls and emergency breakdown requests.

Plan and execute field service activities efficiently and safely. Identify spare parts requirements and support quotations for service activities. Maintain accurate service records and documentation. Ensure compliance with company quality, safety, and environmental standards.

Adhere to company HSE policies and site safety regulations. Conduct risk assessments before performing service work. Ensure safe execution of mechanical and electrical troubleshooting activities.

• Mechanical Engineering
• Mechatronics Engineering
• Electrical Engineering
• Automation Engineering
• or related technical disciplines

Minimum 3-5 years of field service experience in industrial equipment, preferably:
Separators Decanters Homogenizers Pumps Compressors Process equipment within Food, Dairy, Beverage, Palm Oil, Chemical, or Pharmaceutical industries.

Strong mechanical troubleshooting skills involving rotating equipment. Knowledge of bearings, seals, lubrication systems, motors, gearboxes, and drive systems. Experience with PLCs, HMIs, VFDs, field instrumentation, and industrial automation systems. Ability to read and interpret mechanical drawings, P&IDs, electrical schematics, and automation diagrams. Familiarity with vibration monitoring, condition monitoring, and predictive maintenance techniques. Experience in commissioning and start-up activities is highly preferred.

Strong analytical and problem-solving skills. Customer-oriented with excellent communication skills. Ability to work independently and manage field service assignments. Willingness to travel extensively across Sumatra and other regions when required. Fluent in Bahasa Indonesia and basic English communication skills.

• Service response time
• First-time fix rate
• Equipment uptime improvement
• Customer satisfaction
• Service quality and safety compliance
• Preventive maintenance completion rate

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.