CFCV​/Consultant; Temporary Case Worker

Position: CFCV/2026/049 Consultant (Temporary Case Worker
Organizational Department / Unit to which the Consultant is contributing

IOM Indonesia, Regional Cooperation Arrangement (RCA)

Job Description

Reference No. : CFCV/2026/049

Position Title :
Consultant (Temporary Case Worker)

Duty Station :
Medan

Organization Unit :
Refugee Care

Classification : UG

Type of Appointment :
Consultancy

Estimated Start Date :
As soon as possible

Closing Date : 19 November 2026

Having operated in Indonesia for over four decades, IOM Indonesia is one of the largest IOM country missions globally, implementing a broad portfolio of programmes in collaboration with the Government of Indonesia, civil society organizations, private sector stakeholders, migrants, and local communities. Its thematic focus includes Counter-Trafficking (CT), Labour Mobility and Social Inclusion (LMSI), Immigration and Border Governance (IBG), Migration Health, Refugee Care, Resettlement and Returns, Climate and Resilience, as well as Migration Policy and Data.

Nature

Of The Consultancy

The consultant will temporarily fulfil the role of RCA Caseworker to address a short-term surge in operational workload, and will support routine programme delivery, case management follow-up, and field-level implementation in line with RCA procedures and established care and maintenance standards for refugees and asylum seekers under IOM care.

Project Context And Scope

IOM’s RCA programme in Indonesia provides care and maintenance services to refugees and asylum seekers in cooperation with the Government of Indonesia across 7 areas throughout the country. In several locations, additional temporary support is required to maintain timely follow-up, ensure quality and consistency of assistance, and uphold programme standards.

The consultant will contribute to daily case management activities, including routine beneficiary visits, needs assessments, case documentation, referrals, basic administrative processes, and coordinated follow-up with service providers, local authorities, and community actors.

All activities will be implemented under the supervision of the RCA programme management team, in close coordination with the Community Liaison Officers, Resource Management, Migration Health, Resettlement and Voluntary Returns, and relevant government counterparts.

Organizational Department / Unit to which the Consultant is contributing

IOM Indonesia, Regional Cooperation Arrangement (RCA)

Responsibilities Category A Consultants:
Tasks to be performed under this contract

• Support the day to day implementation and tracking of RCA Programme activities, ensuring all actions follow established procedures and operational guidance
• Carry out routine field visits to check on beneficiaries’ conditions, record their needs or concerns, and share relevant information with the supervisor and team for appropriate follow-up. Promptly flag any protection, safety, or health issues observed, in accordance with reporting protocols.
• Keep beneficiaries’ case files updated in RAMS, ensuring that all information is accurately recorded and maintained in line with programme requirements.
• Collaborate with Head of Office and field staff to plan and facilitate meetings, trainings, workshops, and community activities, including logistics, outreach, participant coordination, basic facilitation, and communication with refugee groups and local partners.
• Track basic service delivery and identify any gaps or challenges noted during visits or reported by beneficiaries or partners. Communicate these findings to the supervisor and suggest practical follow-up actions.
• Assist in reviewing payment documentation for service providers, checking that supporting materials are complete and accurate, and help with basic expense monitoring in coordination with the Resource…