Intake Coordinator

Build My Great Team® by Atticus® provided pay range

This range is provided by Build My Great Team® by Atticus®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$42,500.00/yr - $52,500.00/yr

Medfield, Massachusetts (In-Office with Hybrid Option)

Borchers Cusano Trust Law, P.C. is a boutique trust and estate planning and administration firm serving individuals, families, businesses, trusts, and estates. Through our Trust Support™ program, we build and maintain long‑term relationships to keep estate plans aligned as clients' lives evolve. We value collaboration, genuine connection, and personalized service.

Our modern Medfield office is within walking distance of local shops and restaurants and just 15 minutes from the 128/I-95 beltway.

We're hiring an Intake Coordinator who creates a warm and professional first impression for every client interaction. This role leads the intake process, supports attorneys and paralegals during onboarding, and coordinates administrative workflows connected to Trust Support™.

The ideal candidate has a calm, steady presence, exercises impeccable discretion, and enjoys helping people take confident next steps. If you thrive on organization, follow‑through, and genuine client connection, this role will fit you well.

• Client Intake and Engagement:
  Conduct intake and consultation calls, assess client needs and refer out when appropriate, schedule attorney meetings, send invoices, draft consultation notes in Clio, and coordinate thank‑you notes for referring COIs
• Matter Setup and Workflow:
  Create and maintain records and pending matters in Clio, send Master Services Agreements prior to meetings, follow up on next steps, and coordinate handoffs to the paralegal team
• Reporting and Metrics:
  Track intake metrics and generate related KPI reports
• Program Administration:
  Manage communications, billing, scheduling, reporting, and coordination with internal teams related to Trust Support™

• Warm, professional communicator who builds trust quickly
• Organized, detail‑oriented, and comfortable managing multiple priorities
• Adaptable and proactive with strong independent judgment
• Committed to clear communication and excellent client service
• Maintains strict confidentiality in all client and firm matters

• Experience in legal intake, client services in a law firm, or legal administrative support
• Prior exposure to estate planning or estate administration preferred
• Proficiency with Clio or similar case management software
• Proficiency using Microsoft Office and Adobe Acrobat
• Familiarity with You Can Book Me , Mailchimp, or My Firm Data  is a plus
• Experience with generative AI tools preferred
• High level of discretion and professionalism with sensitive information

• Competitive compensation: $42,500 - $52,500
• Health, dental, life, and disability insurance
• Three weeks of paid time off
• Paid holidays
• Simple IRA with employer match
• Professional development and team‑building opportunities
• Hybrid work flexibility per firm policy

• Primarily in‑office, with hybrid flexibility per policy
• Prolonged periods of computer and phone based work
• Ability to lift up to 15 pounds occasionally

Please submit your résumé and a brief cover letter outlining your interest and relevant experience. We review all submissions carefully and will contact candidates whose backgrounds best align with the role.

No direct inquiries or agency submissions will be accepted.

Borchers Cusano Trust Law, P.C. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

• Associate

• Full‑time

• Legal
• Industries:
  Non‑profit Organizations and Primary and Secondary Education