Assistant Director of Program Operations, Executive Education - Fletcher School

Overview

The Fletcher School is the United States' first professional graduate school of international affairs. Since our founding in 1933, Fletcher has innovated the study, research and practice of international affairs, law and business. We work at the intersections of the most complex global challenges in a constantly evolving and uncertain world.

Our Vision: ??

Transforming the world through people and ideas.

Our Mission:
Educating leaders and advancing solutions to complex global problems through government, business, and civil society.

Since its founding, The Fletcher School has prepared leaders to tackle the world's most pressing challenges. Our alumni serve in the highest levels of leadership in the public, private, and non-profit sectors. They are ambassadors and advisors, respected voices from distinguished media outlets, heads of global non-profit organizations, and leaders of some of the world's largest companies.

Today we continue this tradition of training global leaders in diplomacy, law, and business through our executive education programs, in which members of our distinguished faculty prepare international professionals to know and navigate the world. We offer a mix of open enrollment programs and custom programs designed in partnership with organizations. We work with diplomats, NGO leaders and corporate executives to build confidence, capacity and improve policy across issues of sustainability, technology, innovation, law, risk, conflict management and more.

As a critical member of the Fletcher Executive Education team, this position of Assistant Director of Program Operations, Executive Education will manage the development and delivery of a portfolio of high-level executive training programs (online, in person, and hybrid) and serve as the main point of contact for program sponsors, participants, faculty, guest speakers, site visits, and vendors. The goal of this position is to expand the operational capacity of the Executive Education team and ensure that all programs in the assigned portfolio are delivered efficiently and with excellence.

While many programs are on campus, the person in this role will be expected to travel domestically and internationally for programs in their assigned portfolio. Successful candidates will be resourceful, flexible, detail-oriented, client-focused, and diplomatic, with a strong sense of personal and team accountability.

• Plan and coordinate high-level executive education program logistics, including program schedules, housing, meals, transportation, faculty and staff agendas, classroom and event spaces, A/V needs, site visits, cultural and social events, and educational trips.
• Track program expenses and ensure budgets are up to date and followed.
• Serve as the main point of contact for prospective and confirmed participants in executive education programs, answering or forwarding academic and logistical queries and managing recruitment, admissions, registration, and participant support where applicable. Effectively support executive education participants from a variety of professional sectors, geographic regions, and career stages.
• Nurture client relationships and facilitate clear expectations. Anticipate and support client needs and provide timely updates. Work closely with program sponsors throughout the program development and delivery stages to ensure client objectives are met. Ensure program contracts are signed, invoices are sent, and payments are received on time.
• Coordinate with the executive education marketing and business development team to create materials, content, and PR opportunities for each program. While the majority of this position focuses on program operations, the person in this role may be called upon by his/her supervisor to support other team priorities, such as business development, on an ad‑hoc basis.
• Enhance learner engagement by fostering community development, networking, and collaboration;
  Contribute to the holistic learning experience and cultivate a community of lifelong learning across Fletcher’s executive education programs.
• Coordinate student…