Front Office Manager

Summary

Hyatt Place Medford, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team at the Hyatt Place Medford, a Colwen Hotels Property! In this role you will be directly responsible for the Front Desk, Night Audit and evening execution of F&B, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.

• Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
• Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.
• Develop specific departmental goals and objectives to prioritize, organize, and get work done.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
• Manage the ordering and inventory of the Front Office department supplies and uniforms.
• Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
• Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates’ capabilities and performance.
• Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget.
• Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
• Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest’s expectations.
• Greet VIPs and arrange for special services as requested.
• Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
• Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
• Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses.
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
• Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
• Performs other duties, as assigned to meet business needs.

• Two year college degree or equivalent Hospitality experience preferred
• At least one year Hotel Front Desk supervisory experience
• Excellent verbal and written communication skills
• Reliable with ability to multi-task and work under pressure
• Excellent interpersonal and customer service skills
• Strong supervisory and leadership skills
• Familiar with common computer software programs
• Must be willing to work varied hours including nights, weekends, and holidays

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Salary Range: $55,000 to 60,000

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?