Front Desk Associate

Hyatt Place Medford, a Colwen Hotels Property, is seeking a friendly, customer‑service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area.

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensuring check‑in and check‑out is timely.
• Warmly and professionally welcome all guests.
• Process guest check‑in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and a courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payment types e.g., charges, cash, checks, debit or credit cards.
• Discretely handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain strict key controls.
• Perform other related duties as assigned, which may include a variety of job duties and functions in various departments during the course of a shift.

• One year of related experience, hotel preferred.
• Prior brand experience preferred.
• Bilingual – English/Spanish.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to deal with difficult guests.
• Familiarity with the local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Willingness to work a 7‑day rotating work schedule including nights, weekends, and holidays.

• Medical Insurance with company‑funded HRA.
• Dental Insurance.
• Vision Insurance.
• Flexible Spending Accounts.
• Wide‑array of supplemental insurance offerings.
• Paid Time Off Programs.
• Employee Assistance Program.
• 401(k) Plan – Traditional & Roth options with employer match.
• Hotel discount travel program for associates & family.
• Exclusive associate discounts – travel, entertainment, & retail.
• Training and development programs.
• Career advancement opportunities.

Wage Range: $19.00 – $20.00

Colwen Hotels is an equal‑opportunity employer. EOE M/F/D/V.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.