Licensed Optician - Medford, MA
Listed on 2026-01-05
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Lens Crafters - Licensed Optician - Medford, MA
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Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care.
Requisition : 912932
Store #: 000166 Lens Crafters
Position: Part‑Time
We’re a part of Essilor Luxottica, a global leader in design and manufacture and distribution of world‑class vision care products. Join a community of over 200,000 employees worldwide.
MajorDuties & Responsibilities
- Welcome all customers and set expectations.
- Custom fit glasses & precisely place prescription in lenses.
- Act as a leader in optical acumen.
- Take & record measurements, accurately adjust/fit eyewear with attention to detail.
- Assist team with complex product needs & prescriptions.
- Use technology accurately despite time pressure & customer volume; demonstrate exceptional product knowledge.
- Proactive, explore root cause of issues and ensure customers are satisfied and expectations exceeded.
- Multi‑task, prioritize & manage time with competing priorities.
- Strive to achieve exceptional results on Brand KPIs & competencies.
- Maintain store appearance; keep it clean, attractive & organized.
- Inform management of safety opportunities; demonstrate safe work practices.
- Be resourceful, self‑motivated, and committed to continual learning, improvement & results.
- Adhere to company policies & procedures, including discounts, promotions & inventory management.
- High School graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener & team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills – ability to use & carry an iPad/tablet.
- Familiarity with POS, computers & calculators.
- Embrace new technology & change.
- Previous customer service & retail experience.
Pay Range: $27.60 – $39.02 per hour.
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
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