Retail Associate Manager MEDFORD | Route

Retail Associate Manager MEDFORD | Route 112

Apply for the Retail Associate Manager MEDFORD | Route 112 role at Arch Telecom
. 3 days ago—be among the first 25 applicants.

We’re a national Wireless Preferred Retailer with 200+ retail stores across the United States. Since ’93, we’ve been providing superior service and high‑quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver solutions and service our customers demand. Do you think you have what it takes to be a Retail Associate Manager?

Learn and build proficiency in customer service while providing a best‑in‑class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love.
• Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.
• Assisting the Retail Store Manager with daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

• How our ever‑expanding coverage stacks up in our customers’ neighborhoods, providing them with a lightning‑fast LTE network.
• Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining wireless, from device and account inspection to review and troubleshooting.

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

• Leadership.
• Competitive drive and confidence in a fast‑paced sales environment.
• Willingness to lead your team, sharing best practices while serving customers and resolving issues.
• Effective operational, financial and performance management.
• Excellent communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises upon reaching milestones
• Opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

• Be at least 18 years of age.
• High school diploma or GED.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hr) commitment.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team.

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