Restoration Estimate & Documentation Specialist

Join to apply for the Restoration Estimate & Documentation Specialist role at SERVPRO Team Kluger

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement

The Restoration Estimate and Documentation Specialist is responsible for reviewing, revising, and optimizing restoration estimates to ensure proper billing, maximum allowable recovery, and full documentation compliance. This role serves as a quality control and revenue protection function, working closely with project managers, field teams, and insurance representatives.

• Review and revise Xactimate estimates for accuracy, completeness, and optimization prior to submission
• Ensure all line items are fully supported by field documentation, photos, notes, moisture readings, and reports
• Identify missed scope, under priced items, or inconsistencies and make necessary revisions
• Cross‑reference job documentation with estimates to meet carrier guidelines and audit standards
• Improve estimate narratives and supporting explanations to reduce delays and rejections
• Communicate with project managers and field staff to clarify scope and documentation gaps
• Maintain organized, compliant job files ready for carrier review or audit
• Support billing accuracy and timely collections by strengthening estimate submissions
• Assist in standardizing estimating and documentation best practices across the office

• Advanced Xactimate experience required
• Strong understanding of insurance estimating, restoration scope, and carrier expectations
• High-level administrative and organizational skills
• Exceptional attention to detail and analytical ability
• Strong written and verbal communication skills
• Ability to manage multiple estimates and deadlines in a fast‑paced environment
• Proven ability to work independently and under pressure

• Prior experience in the restoration or insurance claims industry
• Familiarity with mitigation, contents, and reconstruction estimating
• Experience reviewing or auditing estimates for compliance and billing accuracy

• Detail‑oriented and process‑driven
• Confident working with estimators, adjusters, and field teams
• Proactive problem‑solver with strong follow‑through
• Professional, reliable, and accountable

SERVPRO of Medford offers a dynamic, high‑performance work environment with opportunities to grow within a respected restoration brand. Join our team and help ensure every estimate tells the full story.

Compensation: $50,000.00 - $60,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy!

We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.