Energy Program Facilitator

Description

The position is responsible for performing a variety of duties in support of the Energy Assistance and Weatherization programs. This position is responsible for coordinating and administering specialty programs within the Energy Assistance and Weatherization programs as well as scheduling and completing Energy Assistance intake appointments, scheduling Weatherization appointments, processing applications, data entry, file, and waitlist maintenance, determining program eligibility, and other general office duties.

• Interview, screen, and determine client eligibility for Energy Assistance, Weatherization, and emergency assistance funding.
• Facilitate and administer specialty programs within Energy Assistance and Weatherization, which include the furnace repair/replacement program, the emergency assistance fund, and other programs as identified.
• Manage waitlists and call logs for programs within the Energy assistance and Weatherization Programs as assigned by leadership.
• Complete applications with attention to detail and submit for review to the Energy Assistance Supervisor or Weatherization Supervisor in accordance with department due dates.
• Work with leadership to determine appropriate funding sources and allocate funding to projects appropriately, within guidelines.
• Answer phones and schedule appointments according to department time frames.
• Schedule Audit, Inspection, and Furnace/AC appointments for Weatherization Technicians.
• Compiles all data for Weatherization and Energy Assistance files accurately and within department time frames.
• Input accurate information within the established department time frames into the established databases as necessary to comply with various funding sources for programs administered through Energy Assistance and Weatherization.
• Accurately track and report client information and funding expenditures as requested by the Program Supervisor.
• Assist and backup front desk staff or Durable Medical Equipment program, when needed.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to clients.
• Other duties as assigned.

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Minimum of 2 years’ customer service experience.
• Demonstrated organizational skills and attention to detail with the ability to multitask in a variety of areas.
• Demonstrated ability to work effectively with clients and co-workers, sustain client and intradepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Excellent oral and written communication Skills.
• Able to work both independently and collaboratively.
• A valid Oregon Driver’s license with a record that is acceptable under ACCESS’ insurance policies.

• Bilingual in English and Spanish.

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates.

Selection for roles will be based on individual merit alone.”