Video Teller

Live Video Teller I – Rogue Credit Union

Base pay range: $17.85/hr – $19.89/hr.

Department:
Remote Delivery Center

Reports to:

Assistant Remote Delivery Center Manager

Classification:
Non-Exempt

Rogue Credit Union is a member‑owned, not‑for‑profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation.

Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Utilizes Rogue Credit Union's unsurpassed service promises to promptly and accurately process member financial transactions via Express Teller Machine and/or other remote channels. Demonstrates knowledge of the credit union's Vision, Mission, Values, and Loyalty Culture, using the Service Promises to build loyal members through each individual member’s experience.

• 70% – Greets members primarily by Express Teller Machine, and also any other remote channel, in a friendly and professional manner using our Service Promises to assist, resolve, and complete member requests, including, but not limited to, deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance and other operational tasks or assistance with other member needs as determined.
  
  Utilizes problem solving and decision‑making skills.
• 20% – Takes ownership of situations within authority limits or refers to others within the credit union as needed. Works with members and utilizes resources to find answers and resolutions. Utilizes department ticketing system for intra and interdepartmental research and work requests for members.
• 5% – Maintains knowledge of credit union products/services, identifies cross‑sell/referral opportunities and makes applicable suggestions. Participates in credit union promotions and maintains technical knowledge to successfully perform all duties.
• 5% – Proactively performs other duties as needed or assigned.

• Experience: One month to twelve months of similar or related experience.
• Education: High school education or GED.
• Interpersonal
  
  Skills:
  
  Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Other
  
  Skills:
  
  Good listening, verbal and written communication skills including professional telephone/on‑screen skills. Professional appearance/demeanor. Technical knowledge with good computer/keyboarding skills. 10 key calculators. Good eye for detail/quality. Good organizational and time management skills.

Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound.

Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.

This position will interact with members via video, phones, chat, and email on a regular basis. Requires working Saturdays. Normal workday with occasional overtime or unpredictable schedule with extended hours. This position requires attendance at meetings and events in the evenings and on weekends. Travel to…