Operations Support; Public Benefits Specialist, Entry Bilingual English & Spanish

Position: Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required
## Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required
* Provide front desk assistance, answer phone calls, and guide clients to the right services.
* Distribute mail, handle case transfers, and manage emails.
* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
* Document all interactions and records through the ONE and TRACS system.
* Create a welcoming environment for the public through various forms of communication.
* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
* Use various computer systems and databases to manage information for the agency and clients.
* An equivalent combination of education, training, and experience relative to the class concept.

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* * An associate degree in a Behavioral Science, Social Science or a closely related field
** AND
* * six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
** OR
* ** Experience communicating decisions, rules, guidelines and polices in a fast-paced environment with customers either entering the physical office, virtually through the online application portal or by telephone.
* Experience navigating technology and various software programs including multi line phone systems.  Experience using multiple systems in tandem for researching and tracking details for each customer or case.
* Experience building relationships based on trust, approachability and flexibility within a team environment where inclusivity and respect of others’ ideas and contributions are welcomed.
* Experience delivering exceptional customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
* Experience completing tasks, duties, projects and obligations with deadlines, that produce quality results.
* Duties for this role will be performed in an
** office setting**.
* The work schedule is
** Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.
* You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.
* Quick decision-making may be necessary to ensure the safety of yourself and others.
* ** The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
* ** Artificial Intelligence (AI) Usage:
** The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
** Your application materials are used to determine your starting salary range.
** Please ensure that all education and experience you would like considered are included in your application materials.
*
* Note:

** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
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