Membership Implementation Specialist

The posted salary range represents the expected pay for this role at the time of posting and is provided for transparency. Actual compensation, if an offer is made, will depend on factors such as skills, experience, education, and overall qualifications.

The posted salary range represents the expected pay for this role at the time of posting and is provided for transparency. Actual compensation, if an offer is made, will depend on factors such as skills, experience, education, and overall qualifications.

The Membership Implementation Specialist performs all membership administrative functions including answering phones, reception, data entry, reports, bulk mailing, membership card processing, and payment posting, and CRM use to support the Membership program.

This position acts as a team member with the Membership department while delivering high quality customer service.

30 hours per week, Monday–Friday, 8:00 a.m.–2:00 p.m. This is an on-site position

• High school diploma or equivalent.
• At least two (2) years of related experience in an office environment.

• Maintain the membership database by entering and updating member information accurately and promptly, ensuring daily deadlines are met.
• Process and post membership payments accurately and in a timely manner.
• Prepare and mail membership cards for new members and renewals.
• Organize, maintain, file, and scan membership records and related materials as needed.
• Provide excellent customer service to members and visitors by answering phones, greeting customers, accepting payments, and responding to inquiries.
• Process financial transactions accurately and ensure teammates balance transaction tapes and distribute them to the appropriate departments and managers.
• Prepare and provide regular reports on Membership activities to the PR, Development, and Membership Manager.
• Assist and guide coworkers with membership systems, procedures, and processes.
• Support vendor-related activities, including invoicing, contract documentation, and reporting, as needed.
• Attend required meetings and training sessions.
• A collaborative mindset and willingness to support teammates and departmental processes.

Mercy Flights is committed to serving with Community, Compassion, Service, Teamwork, and Excellence in all we do.

Mercy Flights is a drug-free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.

Mercy Flights is an Equal Opportunity Employer.