Case Coordinator - Choice Voucher Program

Case Coordinator – Housing Choice Voucher Program

Location: Medford, OR (Housing Authority of Jackson County - HAJC)

About the Role: The Housing Authority of Jackson County (HAJC) invites experienced caseworkers to apply for our Housing Choice Voucher Case Coordinator position. This role supports one of HUD’s most impactful rental assistance programs for very low-income families in Jackson and Josephine counties.

• Manage a caseload of 300–400 participants and complete annual and interim recertifications.
• Calculate income and determine rental subsidies.
• Verify eligibility and documentation.
• Ensure compliance with HUD regulations and HAJC policies.
• Serve as a liaison between participants, landlords, and partner agencies.
• Support clients through housing transitions.

Your work directly contributes to housing stability and community well-being.

• Starting Pay: $1,898 to $2,486 bi-monthly (Steps 1–7).
• Step placement based on experience and qualifications.
• Bilingual Pay Incentive: Step increase for qualified English/Spanish speakers in designated roles.
• Work Flexibility: Hybrid or flexible scheduling opportunities with supervisor approval.
• Professional Development: Ongoing training and development opportunities.
• Health Benefits: Comprehensive medical, dental, and vision insurance for employees and eligible dependents, with employer contributions toward premiums.
• Retirement: Oregon PERS (Public Employees Retirement System).
• Paid Time Off: Approximately three weeks of vacation accrued annually, sick leave, and 10 paid holidays per year.

• Bachelor’s degree in Human Services, Business Administration, or related field.
• Four+ years’ experience working with low-income, elderly, disabled, or disadvantaged populations.
• Strong math, organizational, and interpersonal skills.
• Proven ability to manage high-volume, detail-oriented work in a regulated environment.
• Bilingual (English/Spanish) skills strongly preferred.

• Have prior experience managing caseloads in regulated environments.
• Are comfortable interpreting policies and applying them consistently.
• Value accuracy, documentation, and compliance.
• Can manage competing deadlines without sacrificing quality.
• Communicate professionally with participants who may be under stress.
• Understand that public-sector casework prioritizes fairness, consistency, and accountability.

HAJC helps hundreds of families each year achieve housing stability. Our employees find purpose in public service and pride in making a difference. We value compassion, accountability, and integrity, and we offer the structure and stability of local government work in a supportive, fun and relaxing environment.

Studies show that women and people of color are less likely to apply for jobs unless they meet every qualification. We are committed to finding the best candidate for this role, and that person may come from a less traditional background. If you meet the key qualifications and believe you’d be a great fit, we encourage you to apply!

HAJC honors and applies veterans’ preference in accordance with Oregon state law. We strongly encourage you to apply, whether you are a qualifying or disabled veteran. Be sure to include your DD214 or other official documentation with your application to be considered for preference.

The Housing Authority of Jackson County (HAJC) is an Equal Employment Opportunity (EEO) employer. HAJC prohibits discrimination and harassment in all employment practices, including recruitment, hiring, promotion, compensation, termination, benefits, training, transfer, and layoff, based on any characteristic protected under applicable federal, state, or local law.

Employment decisions at HAJC are made solely based on individual qualifications, merit, business needs, and job requirements. We are committed to maintaining a workplace where every employee and applicant is treated with respect, fairness, and dignity, and where unlawful discrimination and harassment have no place.

HAJC also provides reasonable accommodations to qualified individuals with disabilities and will consider requests for accommodations during the application process and employment, in accordance with applicable laws.

If you require a reasonable accommodation to participate in the application or hiring process, please contact the HR Manager at . We are committed to ensuring an accessible recruitment process for all individuals.

Join us in creating safe, welcoming, and thriving communities across Jackson and Josephine counties.