Workforce Development Manager

Description

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services—including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand individual needs and goals. Through collaborative planning and a fun, supportive environment, we empower individuals to thrive—at home and in the community.

About the Role

We’re seeking a Workforce Development Manager to lead talent planning, professional development, and employee relations across the organization. In this role, you’ll partner with leadership and teams to build a strong, diverse, and engaged workforce — from recruiting and onboarding to career growth, training, and retention.

You’ll report directly to the HR Director and play a key role in shaping workforce strategy, strengthening HR systems, and supporting organizational growth initiatives. Primary Duties & Responsibilities are as follows:

Workforce Planning & Staffing

• Review staffing needs across all programs and create steps for meeting those needs.
• Plan to build a strong, diverse, and inclusive workforce.
• Oversee recruiting support and improve talent pipelines.
• Track turnover and provide recommendations to improve retention.

Career Path & Employee Growth

• Develop career path plans that help employees grow in their roles.
• Assist managers with mapping job progressions and creating professional development plans.
• Deliver job coaching and performance management work.

Learning & Development

• Design training materials and development plans for all levels of staff.
• Deliver training when needed and as appropriate.
• Review training programs for quality and make updates as systems grow.

Employee Relations & Culture

• Assist with workplace mediation and coaching conversations.
• Guide managers through performance issues using fair practices.
• Partner with leadership to strengthen culture and employee engagement.
• Lead efforts related to Employer of Choice projects.

Administrative Onboarding & HR Operations

• Review administrative onboarding for accuracy and quality.
• Improve onboarding processes and ensure timely completion of tasks.
• Complete onboarding and integration of incoming staff as we grow.

HR Projects & Systems

• Lead HR projects that improve systems and processes.
• Upgrade and consolidate HR platforms and tools as needed.
• Track project work and ensure deadlines are met.
• Assist HR Director with HR due diligence for new programs.

Leadership & Collaboration

• Partner with the HR Director in defining and planning department-level goals.
• Lead and develop assigned HR staff through guidance and support.
• Build strong relationships with managers, employees, and executive leaders.

Compensation & Benefits Support

• Conduct market research and support evaluation of compensation frameworks and pay-equity.
• Support the HR Director in responding to questions about total rewards and advising on pay-related decisions.

Standards of Performance

• Uphold the company’s values, mission, and policies — acting ethically and consistently.
• Operate efficiently and effectively, following established procedures and ensuring compliance with relevant laws and regulations.
• Maintain a safe work environment, participate in required safety practices, and use company equipment responsibly.
• Demonstrate professionalism by being punctual, dependable, and communicating promptly about scheduling changes.
• Work collaboratively with colleagues and treat all individuals with respect and confidentiality; protect company property and report any concerns.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field — or equivalent combination of education and experience.
• HR certification, PHR, SHRM-CP (preferred)
• Demonstrated experience with HR practices including recruiting, employee relations, training, or workforce planning.
• Strong communication, coaching, conflict-resolution, and organizational skills.
• Comfort working with HR systems and…