IT Support Specialist

About Premier Community Supports

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services—including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand individual needs and goals. Through collaborative planning and a fun, supportive environment, we empower individuals to thrive—at home and in the community.

As an IT Support Specialist, you will be a key contributor to our IT operations and user experience. You’ll support team members across the organization by:

• Troubleshooting hardware, software, and network issues
• Implementing, configuring, maintaining, and improving business-critical software
• Teaching and supporting users with technology needs
• Researching and recommending technology solutions
• Documenting technical procedures and solutions
• Helping ensure operational efficiency and compliance with policies

You’ll be a proactive problem-solver who works independently when needed and collaborates closely with staff across all departments.

• Fast, accurate resolution of technical issues
• Strong relationships built with staff, vendors, and community partners
• Clear, timely documentation and communication
• Confident decision-making aligned with PCS values and procedures
• A strong sense of ownership and accountability

• A positive, collaborative approach
• Strong time management and organization
• Respectful, professional interpersonal skills
• Commitment to our mission and ethical standards

• 4+ years in IT support roles
• 4+ years of customer service or call center experience
• Comfortable using and teaching software (Outlook, Teams, Word, Excel)
• Solid problem-solving, communication, and conflict resolution skills
• Able to prioritize, plan, and adapt to changing environments
• Experience with low-voltage wiring a plus
• Experience with operational software & learning new tools quickly
• Experience with the I/DD community is preferred

• High School Diploma / GED or equivalent

• Valid driver’s license, current car insurance, and reliable transportation
• Ability to travel locally and regionally
• Ability to pass drug testing, CPR, and First Aid training as required

• Office setting that is clean and climate-controlled
• Occasional interruptions and varied tasks
• Some lifting up to 10 pounds
• Occasional local and regional travel

Reasonable accommodations are available for individuals with disabilities.

• Health, dental, vision benefits available with 75% of cost paid by Premier
• Accrue up to 80 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Pay Period: 1st and 16th of the month
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

• Feel valued every day knowing you’re helping individuals live their best lives
• Join a team that cares about each other and supports growth and wellbeing
• Be part of a home-like setting—not just “a job” but a community