Tier 3 Technician

Overview

Join Tekmanagement as a Tier 3 Technician – Elevate Your Career in IT Excellence! Tekmanagement is looking for an experienced Tier 3 Technician to join our elite team. If you thrive in solving complex IT challenges, delivering superior customer experiences, and leading cutting-edge projects, this is the opportunity for you.

At Tekmanagement, we’re more than just an IT service provider — we’re trusted partners in our clients’ success and community. Our Southern Oregon based team focuses on excellence, reliability, and strong customer relationships. We foster a growth-oriented culture where every team member can excel. As a Tier 3 Technician, you’ll help maintain and improve our clients’ IT environments.

Tekmanagement Inc. has provided IT support to businesses in Southern Oregon and Northern California for over 40 years. We are recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business survey (2022, 2024, 2025).

As a Tier 3 Technician
, you will:

• Lead technical projects and provide proactive and reactive support to diverse client environments.
• Ensure seamless IT operations, including system design, analysis, and disaster recovery planning.
• Deploy, configure, and manage on-premise and cloud-based solutions.
• Diagnose and resolve escalated technical issues while maintaining outstanding customer service.
• Document systems, processes, and client environments to drive efficiency.
• Collaborate with internal teams to optimize service delivery and technical excellence.
• Participate in an on-call rotation to provide after-hours support as needed.

This is a full-time position (Monday–Friday, 7 AM–5 PM) with participation in an on-call rotation. Expect to spend about 75% or more of your time on billable work and maintain accurate documentation in our Connect Wise system.

• Technical Mastery:
  Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls, routing, security protocols), and automation/scripting.
• Problem-Solving:
  Conduct root cause analysis and troubleshoot complex IT issues.
• Customer Service Excellence:
  Deliver outstanding service, uphold SLAs, and exceed performance goals.
• Project Leadership:
  Manage IT implementations, migrations, and upgrades for business-critical systems.
• Efficiency Optimization:
  Leverage automation and process improvements.
• Documentation & Reporting:
  Maintain accurate records and analyze feedback to drive improvements.

We’re seeking a technical professional with 3–5 years of similar industry experience who can work under pressure and deliver results. The ideal candidate will have:

• Deep understanding of IT infrastructure, cloud computing, and cybersecurity.
• Strong analytical and troubleshooting skills.
• Ability to clearly communicate complex technical concepts to clients and team members.

• Accountability & Integrity
• Customer Focus
• Critical Thinking
• Adaptability
• Collaboration
• Passion for Excellence
• Time Management
• Professional Growth

• Integrity & Honesty
• Humility
• Empathy & Service-Mindedness
• Accountability & Dependability
• Positivity & Leadership

• Impactful Work
• Supportive Team
• Career Growth
• Competitive Compensation

Job Type – Full-time, Salary Exempt

Compensation: $70,000 – $90,000/yr. DOE

• Medical, Vision, Dental benefits
• Employee retirement savings plan
• Paid time off
• Professional development assistance
• Investment in your success

Please send your resume and a cover letter detailing your experience and vision for the role to

Apply Now and Let’s Build the Future of IT Together!

Schedule:

8 hour shift, Monday to Friday, On call

• Help desk: 3 years (Preferred)
• Windows: 5 years (Preferred)

Medford, OR 97504 (Required). Relocation to Medford, OR 97504 before starting (Required).