IT Support Specialist

Description

Work that supports access to care—on a schedule that respects your life.

At Addictions Recovery Center (ARC), reliable technology helps our teams stay connected, work efficiently, and focus on what matters most—providing exceptional care and support to the people we serve.

As an IT Support Specialist
, you’ll play an essential role in keeping that technology working. From troubleshooting everyday hardware, software, and network issues to supporting our Electronic Health Record (EHR) systems, you’ll help ensure staff across ARC have the tools, access, and technical support they need to do their jobs effectively.

Your work will reach across the organization. You’ll solve problems, support users, manage accounts and access, assist with technology upgrades and new implementations, and help staff feel more confident using the systems they rely on every day. Whether you’re resolving a service request or responding to an unexpected outage, your responsiveness and problem-solving will help keep ARC moving.

Join a collaborative environment where your technical skills, curiosity, and commitment to great customer service directly support the people doing life-changing work throughout our community.

• A true four-day, 32-hour workweek that supports real work-life balance
• Work that connects you across the organization, supporting staff, systems, and technology at ARC locations
• A collaborative environment that values responsiveness, problem-solving, and great customer service
• Opportunities to contribute to technology upgrades, new implementations, and projects that improve how ARC works
• Meaningful work where keeping technology running smoothly helps your coworkers stay focused on providing exceptional care

Your day-to-day work centers on keeping ARC’s technology running smoothly—solving problems, supporting staff, maintaining access, and helping ensure the systems our teams rely on are secure, efficient, and dependable.

On a typical week, you will:

• Troubleshoot hardware, software, network, and system issues across ARC locations
• Set up and manage user accounts, permissions, system access, passwords, and account recovery
• Manage service requests and technical issues through the IT ticketing system
• Support ARC’s Electronic Health Record (EHR), including troubleshooting, testing, and user assistance
• Provide IT orientation for new hires and ongoing technology training and support for staff
• Help employees navigate email, software applications, IT systems, security practices, and everyday technology challenges
• Support technology upgrades, migrations, and new system implementations
• Maintain accurate documentation of IT assets, user permissions, service issues, and solutions
• Coordinate with outside vendors to troubleshoot hardware and software issues
• Respond to outages and IT emergencies to minimize disruption to ARC operations
• Travel between ARC locations as needed to provide hands‑on technical support

This role is part of a collaborative environment where responsive support, clear communication, and practical problem‑solving help ensure ARC staff have the technology and tools they need to do their work effectively.

If you enjoy solving problems, helping people, and being the person others can count on when technology gets complicated, your work will help keep teams connected, systems running, and staff focused on what matters most—supporting the people ARC serves.

When technology works the way, it should, ARC teams can stay connected, work efficiently, and focus their attention on the people they serve. Your support helps make that possible.