P&C Systems Analyst

As a Systems Analyst at H&R Block, you will be responsible for supporting and optimizing the People & Culture (P&C) systems.

Your role will involve analyzing system requirements, troubleshooting technical issues, and implementing system enhancements to ensure efficient operation of P&C processes. You will work closely with P&C professionals to understand their needs, translate them into system requirements, and provide ongoing support. Your expertise will contribute to the smooth running of P&C operations, improving the user experience for employees and enabling the P&C team to deliver excellent service.

This role requires strong technical skills, a deep understanding of P&C processes, and the ability to work effectively with both technical and non-technical stakeholders.

Day to day you'll...

• Responsible for the functionality, performance, and support of assigned People & Culture systems, including Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platforms
• Develop and maintain a strong understanding of P&C business needs, translating requirements into clear system objectives and deliverables while building effective partnerships across People & Culture and IT
• Manage day‑to‑day system operations , including routine functional maintenance, configuration updates, testing, and troubleshooting activities
• Plan, develop, and execute test cycles for regular patches, quarterly releases, system enhancements, and other updates, including preparing end‑user guides, process documentation, and communications for impacted stakeholders
• Serve as the Tier 3 Functional Expert by collaborating with the People Resource Center or support teams, providing documentation, FAQs, and guidance to resolve complex user inquiries or issues
• Support recurring and seasonal business activities , including executing business processes, performing mass transactions, configuring annual events, and managing regularly scheduled system changes
• Maintain knowledge of system roadmaps and industry trends, contributing to and participating in system improvements, enhancements, and new functionality. Partner with vendors to align platform capabilities with business priorities
• Participate in cross‑functional projects ranging from small enhancements to large system implementations, ensuring processes and solutions align with P&C system functionality and business requirements
• Contribute to knowledge transfer and team capability, including preparing documentation, training new team members, and coordinating with vendors to ensure delivery on commitments

• Bachelor's degree in a related field, or an equivalent combination of education and related work experience
• 1-3 years' experience supporting Workday HCM Core processes, TA systems or similar People & Culture systems
• Knowledge of People & Culture or Talent Acquisition operations with demonstrated ability to manage projects from planning through implementation
• HRIS reporting and testing experience

• Knowledge of technical planning and testing tools
• Proficiency with Microsoft Office and related productivity or planning tools
• Ability to work effectively both independently and within diverse, collaborative teams
• Excellent verbal, written, and interpersonal communication skills, including the ability to present complex information to various audiences
• Strong organizational skills with the ability to set priorities and manage deadlines
• Proven analytical, problem‑solving, and decision‑making abilities

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block…