Senior Education Consultant - Google Workspace

As a Senior Education Consultant, you will deliver top-tier high-impact virtual and in-person training sessions to empower customer success. In this role, you will create and deliver engaging presentations centered on the Google Admin Console, while actively maintaining and evolving our industry-leading admin certifications and bootcamps. We are looking for a tech-savvy, results-driven professional who excels at translating complex technical details into clear, actionable insights for both technical and non-technical audiences.

You will play a pivotal role across the entire project lifecycle—scoping, managing, and delivering customized Google for Education engagements that strengthen customer relationships and drive impactful outcomes for our clients.

• Curate, create and deliver training throughout the US to deliver high-energy, in-person workshops and conference sessions, as well as lead engaging virtual training sessions to Education IT Admins on technologies: including the Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Education Plus, Standard and Teaching/Learning upgrade, and more.
• Create deep-dive training for our specialized certifications, including Google Admin Levels 1 & 2, Security Specialist, Chrome Specialist, and Data Control Specialist.
• Present the value of CDW Amplified for Education Audit, trainings, and other services.
• Discover and identify customer requirements and build custom engagements leveraging the best of services and products
• Train customers to use products effectively
• Stay current on Google Workspace for Education changes and modifications
• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries in a timely and efficient manner
• Support the project needs from development to implementation
• Provide developers with customers' feedback to help identify potential new features or products
• Analyze customers' needs and suggest upgrades or additional features to meet their requirements
• Work with the company to establish and evaluate best practices
• Accurately track and support custom engagements over extended periods of time
• Engage with customers with integrity and professionalism, working to build value in the relationship
• Become a contributing member on the Updates & Analysis Team
• Invest in learning about the broader aspects of the Google for Education environment, including but not limited to Google Cloud Platform, Migrations, and Provisioning
• Work to support customers as needed if escalated from the support team
• Deliver on all Service Delivery products as needed or applicable

• Bachelor's degree and 5+ years managing Google for Education, with professional systems administration experience OR 9+ years equivalent experience
• Advanced expertise in Google Workspace for Education admin console administration
• 5+ years professional systems administration experience
• An ability to balance and plan the short-term and long-term actions of the team
• Exceptional customer service orientation
• Strong documentation skills
• Proven track record as a Technical Account Manager, Project Manager, or Advanced Support
• Convey technical information and recommendations clearly and concisely
• Create engaging presentations
• Ability and willingness to travel up to 50% or as needed to other CDW locations, meetings and client sites
• Experience working with large schools in K12 or higher education, a plus
• Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus
• Experience working with State level organizations (Departments of Education or Education agencies), a plus
• Familiarity with project…