Mazda Product Specialist

Dealership: L0317 Crater Lake Mazda Crater Lake Mazda Now Hiring:
Product Specialist Pay: $20.00 per hour + bonus opportunities

Schedule:

We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

At Crater Lake Mazda, we believe buying a vehicle is an exciting, enjoyable experience—not a high-pressure one. As a Product Specialist, you'll focus on building relationships, educating customers, and helping them find the right vehicle for their lifestyle. You'll join a supportive team that values integrity, exceptional customer service, and professional growth while representing a brand known for innovative design and outstanding quality.

Crater Lake Mazda is committed to creating an exceptional customer experience from the showroom to the service drive, making it a rewarding place to build your career.

• Greet customers in a prompt, friendly and professional manner.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration ride(s).
• Develop and prospect new business continuously.
• Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
• Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
• Schedule customer appointments daily.
• Assist customer during write up process ensuring it is a non-confrontational experience.
• Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
• Attend and actively participate in daily sales and training meetings
• Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
• Upon sale, introduce customer to Service department following Sales 2 Service process.
• Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.

• 2 or more years of experience required
• A customer-first mindset with a passion for creating a positive buying experience
• Strong communication and interpersonal skills with the ability to build relationships and earn trust
• Ability to learn and confidently present vehicle features, technology, and benefits to customers
• Professionalism, reliability, and a willingness to be part of a collaborative team
• Acceptable driving record and a valid driver's license in your state of residence.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and Green Cars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity…