Field Service Representative

Company

Description:

Carlisle Companies is a leading manufacturer of building envelope products and solutions that make buildings more energy efficient, durable, and sustainable. We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s challenges. We’re equally committed to our people, prioritizing safety, inclusion, career growth development, tuition assistance, and excellent benefits.

With manufacturing, engineering, R&D, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions;

Job Summary:

The Field Service Representative I (FSR I) position delivers outstanding field service to customers, supporting sales efforts by servicing, promoting, demonstrating, and training on various roofing systems, products, and accessories. This role ensures quality installations of Carlisle Construction Materials (CCM) products within a designated region or customer base. This job typically operates Monday - Friday, with occasional weekend work and travel.

• Schedule and conduct inspections of completed roof installations (48 hours in advance). Inspect membrane, insulation, and flashing, document and complete necessary CCM reports. The inspection includes time allocated for contractor assistance, such as FSR support for minor repairs, to ensure project closure and approval.
• Conduct Job Site Visits (JSVs) to oversee roofing system installations, schedule visits, and provide hands-on assistance. Utilize in-depth knowledge of specifications and roofing systems to communicate technical details effectively. Identify installation errors, recommend corrective measures to meet project specifications and warranty requirements, and ensure proper documentation through CCM reports.
• Complete and submit forms, letters, and reports using current electronic methods, including standard CCM forms. This requires the ability to draft letters to roofers, building owners, architects, and consultants, outlining necessary corrective measures to meet project specifications and warranty requirements.
• Provide telephone assistance to roofing applicators regarding project technical specifications and warranty requirements, demonstrating a thorough understanding of specifications and details. Communicate effectively with external parties and collaborate with internal CCM departments to address and resolve technical inquiries or issues.
• Schedule and conduct training programs for CCM roofing applicators. Demonstrate and perform product and accessory installations, including splices, flashings, and insulation. Maintain a thorough understanding of specifications and details while effectively communicating installation methods to roofing foremen and crew members.
• Mentor and train newly hired Field Service Representatives, complete FSR Trainee Report Cards, and submit feedback.
• Schedule job start-ups with the contractor's office and provide on-site training for crew members. Demonstrate system installation, including membrane layout, splicing, flashing, and insulation installation, while working in all outdoor dry weather conditions.
• Warranty Claims Investigation:
  Conduct investigations or spot checks for minor warranty claims to determine the root cause of leaks or issues when possible. Complete standard investigation reports to accurately communicate findings to the Warranty Services Project Manager/ Regional Technical Manager.
• Ensure scheduled vehicle maintenance is performed properly.
• Support field service activities for other Carlisle groups, including splice sampling, sample collection, and issue investigations.
• Other duties as assigned.

• Majority of time is spent outdoors in various weather conditions in the field and on roofs of commercial buildings (excluding unsafe conditions like lightning or high winds).
• Travel to job sites is primarily by company or rental vehicle, with occasional air travel depending on workload and location. Travel will be on average 600-700 miles per week and can be upwards of 1,200 miles. Travel to other regions to assist may be required.
• Approximately 10-15% of work is administration or in an office setting at your place of residence.
• The environment is fast-paced and demanding, requiring strong multi-tasking and…