Field Service Engineer

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Checkweighing products at Loma's customer sites throughout USA. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class organization.

• High school diploma required. Associates degree from a technical school preferred.
• Minimum 3 years of previous experience in a technical capacity or 4 years of military experience required.
• Knowledge and experience working with electrical systems necessary.
• Field travel experience preferred.
• Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment and ability to identify root-cause.
• Take pride in being organized with regards to completion of paperwork, expense reports, etc.
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
• Strong ability to use electronic test equipment such as multi-meters.
• Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
• Work independently with little supervision while managing difficult and high-pressure customer situations.
• Proficient with office software applications required.
• Ability to work overtime

• Must have a valid passport, a valid driver's license and a good driving record.
• Must be able to travel extensively (80% or more approximately) as required to service our customers.
• Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
• Must be able to lift and/or move up to 60 lbs. regularly.
• Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.

• Travel and deliver efficient field support to our customers.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
• Accurately document and report all service-related activities. These include, but are not limited to: submitting Electronic Service Reports, Calibration Reports, and Expense Reports at appropriate intervals per company established procedures.
• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
• Exercise safe working practices and procedures at all times.
• Conduct on-site training with customer's personnel to ensure proper operation of equipment.
• Hold meetings with customers, including scope and exit meetings.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Frequently communicate between the field and the internal office support staff on technical related issues.
• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.
• In addition to the duties listed…