Youth Shelter Life Coach

Hearts With A Mission has a great opportunity for a full-time Life Coach in our Medford Youth Shelter.

Hearts With A Mission serves homeless and at‑risk youth, ages 10‑17, by providing shelter, educational support, mentoring, and transition planning with a faith‑based approach.

Join our team and make a difference in our community!

Thursday – Sunday

2:00 PM – 12:00 AM (midnight)

Schedule subject to change based on agency needs.

The Life Coach provides direct supervision of youth, ages 10‑17, living in a temporary emergency youth shelter. The role includes mentoring, life‑skills training, coaching, peer support, and the application of positive behavior management techniques in a caring yet structured setting. The Life Coach participates in meal preparation, cleaning, record keeping, medication administration, transportation, written reports, and engagement with youth, while continually monitoring safety and security.

Perform duties with initiative and judgment, in compliance with organizational guidelines, policies, and applicable laws.

The Life Coach reports directly to the Lead Life Coach and is not a supervisory position. The Life Coach may coordinate activities with others on specific projects. This position has an introductory period of three (3) months.

• Provide direct supervision and positive behavioral support of youth; monitor youth and shelter activities.
• Complete youth intake process for emergency shelter, including paperwork and assisting youth and parents with needs and questions. Provide direct service to youths over the phone and face to face, including support and advocacy.
• Provide crisis intervention by phone.
• Maintain confidentiality in all youth and family matters, direct interaction, written information, case discussion, etc.
• Work with the Shelter Manager and Lead Life Coach to maintain a safe and supportive environment for youth.
• Provide, lead, and model specific life‑skill training related to the youth’s Individual Service Plan—including cooking, cleaning, preparing and serving food, creating a resume, applying for employment, and scheduling medical appointments.
• Develop relationships with each resident to promote healthy growth, development, and effective coping skills.
• Assist youth and families in crisis to problem‑solve and resolve issues when management is unavailable.
• Provide non‑physical crisis intervention (e.g., CPI NVCI, CPS) as needed, including involving other staff or authorities.
• Interact and network in a professional, caring, and trauma‑informed manner with other agencies, institutions, law enforcement, and outside individuals to coordinate services for homeless and at‑risk youth.
• Consistently apply HWAM policies, procedures, and behavior management tools (CPS, Prudent Parenting, etc.) in all interactions, using independent professional judgment within established guidelines to solve day‑to‑day problems.

• Maintain timely, accurate, and thorough written and oral communication, including incident reports; keep co‑workers informed of all pertinent data, changes, youth behaviors, and needs.
• Assist with scheduling and implementing youth activities; may join Adventure Therapy outings if approved and trained.
• Transport youth individually or in groups as requested.
• Represent HWAM in public settings professionally and respectfully; may include public speaking.
• Attend trainings and meetings as assigned; may be appointed to committees.
• Maintain the shelter in accordance with DHS licensing requirements and contribute to smooth management and supervision, which may include assuming other duties as assigned.

• Knowledge of general record‑keeping practices and procedures.
• Knowledge of Oregon DHS Mandatory Reporting program.
• Knowledge of behavioral program models (CPS, CPI, Prudent Parenting, ACES, Positive Youth Development).
• Knowledge of basic human development and impacts of trauma.
• Knowledge of the organization’s rules, regulations, procedures, mission, vision, and values.

• Demonstrate a high level of ethics,…