Junior Care Coordinator

Junior Care Coordinator

The Junior Care Coordinator serves as an operational support role within Wrapped N Love Home Care LLC and is responsible for assisting with scheduling operations, caregiver support, participant communication, onboarding support, EVV monitoring, transportation coordination, documentation oversight, field support activities, operational follow-up, and administrative workflow stabilization. This position plays a critical role in maintaining continuity of care, operational visibility, scheduling accuracy, caregiver preparedness, participant satisfaction, audit readiness, and overall agency efficiency.

The Junior Care Coordinator is considered a growth-oriented operational leadership support position designed to assist in developing future leadership, coordination, operational management, communication, and administrative oversight skills within the agency. This position is expected to operate within the Diamond Standard expectations of Wrapped N Love Home Care LLC, including professionalism, accountability, responsiveness, communication excellence, documentation excellence, operational ownership, confidentiality, participant-centered service, and compassionate care coordination.

The Junior Care Coordinator shall assist with the day-to-day operational support functions of the agency, including but not limited to scheduling support, caregiver communication, operational documentation, onboarding support, field visibility support, transportation coordination, and administrative workflow management. Responsibilities include assisting with: participant scheduling support; caregiver scheduling support; schedule confirmations; real-time EVV monitoring; transportation coordination; caregiver communication; participant communication; onboarding support activities;

operational tracker updates; communication binder preparation; caregiver field support; scheduling stabilization; coverage coordination; operational documentation; hospitalization tracking; communication follow-up; and administrative workflow support.

The Junior Care Coordinator shall assist with maintaining scheduling visibility and operational scheduling support within HHA Exchange and the agency's internal scheduling systems.

Responsibilities include:

assisting with scheduling updates; assisting with real-time scheduling changes; assisting with caregiver confirmations; assisting with transportation coordination; assisting with missed visit documentation; assisting with hospitalization scheduling updates; assisting with continuity-of-care stabilization; and assisting with schedule communication to caregivers and participants.

The Junior Care Coordinator shall assist with maintaining operational visibility within: HHA Exchange; scheduling trackers; hospitalization trackers; communication logs; operational support trackers; and related operational systems.

The Junior Care Coordinator serves as a first-line operational support contact for caregivers regarding scheduling updates, operational questions, communication concerns, transportation coordination, EVV concerns, and participant-related updates. The Junior Care Coordinator is expected to professionally communicate with caregivers while maintaining operational visibility and escalating concerns appropriately whenever necessary. The Junior Care Coordinator may provide operational coaching and guidance regarding: attendance expectations;

professionalism expectations; EVV compliance; communication expectations; schedule confirmation expectations; documentation reminders; dress code expectations; operational accountability; and Diamond Standard expectations.

The Junior Care Coordinator is not authorized to independently issue formal disciplinary actions, suspensions, terminations, or high-level corrective action measures unless specifically directed by management. All significant operational concerns, repeated performance concerns, participant complaints, serious incidents, liability concerns, escalated caregiver concerns, or operational deficiencies must be escalated appropriately to the Care Coordinator, Agency Manager, or CEO.

The Junior Care Coordinator shall assist with onboarding support activities and administrative operational support. Responsibilities may include: collecting onboarding documents; assisting with onboarding checklists; auditing employee files for missing documentation; assisting with operational file organization; assisting with communication binder preparation; assisting with…