Front desk agent

Overview

Languages:

English

Education

Secondary (high) school graduation certificate

Experience
1 year to less than 2 years

On site:
Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Investigate complaints and claims

Register arriving guests and assign rooms

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e., faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Contact customers to deliver requested wakeup calls

Perform light housekeeping and cleaning duties

Provide customer service

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