Guest Services Attendant

Join the City of Medicine Hat as a Guest Services Attendant!

Temporary | Part Time | On Site

Starting at $18.72 hourly

As a Guest Services Attendant, you'll often be one of the first points of contact for visitors, providing a warm welcome, answering questions and offering helpful support throughout their visit. This casual, event-based role offers flexible shifts that may occur during the day, evenings, and weekends. Team members can expect to work at both Co-op Place and the Esplanade, supporting events and guest experiences across both venues.

• Welcome visitors, provide information and create a positive experience at Community Development facilities.
• Process admissions and sell tickets, memberships, registrations, parking and transit passes, and merchandise.
• Perform reception duties and assist with general visitor inquiries.
• Open galleries and exhibitions, including operating audio-visual equipment and displays.
• Monitor public areas, galleries and exhibitions to support visitor safety, security and compliance with facility protocols.
• Help maintain clean, tidy and welcoming public spaces.
• Report operational, safety or visitor-service concerns and recommend opportunities for improvement.
• Follow all health and safety requirements.

• Excellent customer service and verbal communication skills, with the ability to welcome guests and interact effectively with the public and team members.
• A friendly, professional and solutions-focused approach to responding to guest questions, concerns and requests.
• The ability to work collaboratively and contribute to a seamless, positive experience for guests.
• Experience operating cash registers, point-of-sale and web-based sales systems, computers and applicable software.
• The ability to monitor and operate security systems and other equipment used at the Guest Services desk.
• Basic math and accounting skills, with strong attention to detail and accuracy.
• Proficiency with Microsoft Office and other current office software, with the ability to learn and adapt to new systems and applications.
• A willingness to support a clean, welcoming and comfortable facility environment.
• Reliability and dependability, along with the flexibility to work a schedule that may include evenings and weekends.

• Successful completion of Grade 12 or High School equivalency diploma.
• One (1) to three (3) months experience providing customer service including handling of cash and credit transactions.

We show up with accountability, care, and teamwork - every day, with every person
. Our values guide how we work together, serve our community, and support one another so we can deliver exceptional public service.

• Collaborative team culture:
  Be part of a supportive environment where we Team Up to deliver great community outcomes.
• Career growth and development:
  We encourage you to Be Curious, offering training and development that fosters continuous learning.
• Flexibility & work life balance:
  Our commitment to Service with Care includes supporting your wellbeing at work and at home.

Want a deeper look at what it's like working with us? This page outlines the values and behaviours that guide our work every day.

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