Customer Service Representative

Become a key player with the City of Medicine Hat as a Customer Service Representative. This temporary on-site role focuses on providing exceptional support for utilities, taxes, and financial inquiries.

As a Customer Service Representative, you'll engage directly with residents and businesses. It's essential to have strong interpersonal skills and a professional demeanor when addressing account inquiries and processing transactions. This role requires attention to detail, effective communication, and problem-solving abilities to resolve issues and maintain accurate records while balancing daily receipts.

Key Responsibilities:

• Respond to utility, tax, and accounts receivable inquiries

• Process payments and account transactions with accuracy

• Maintain updated customer account information

• Resolve routine account issues and explain reconciliations

• Perform taxation-related duties and issue tax certificates

Requirements:

• At least three years of public interaction experience

• Certificate in Office Technology or equivalent training

• Proficient in Microsoft Office and billing systems

• Strong verbal and written communication skills

• Ability to type a minimum of 8,000 numeric keystrokes per hour

Bring your customer service expertise and strong organizational skills to the City of Medicine Hat and make a difference in your community.