Customer Service Representative

Provide outstanding customer service with the City of Medicine Hat as a Customer Service Representative. This on-site role, starting at $34.45/hour, tackles utility and tax inquiries, ensuring clear communication and accurate transactions.

In this temporary position, you’ll support residents and businesses by processing payments and tracking account inquiries. Your focus will be on accurate data entry, maintaining records, and solving customer issues with professional judgment. Enjoy a fast-paced environment where you can make a significant impact on your community.

Key Responsibilities:

• Respond to utility and tax inquiries with clear explanations

• Process payments, ensuring accurate transactions

• Maintain detailed customer and property account information

• Resolve common account issues, referring complex matters

• Process municipal product sales and administrative tasks

Requirements:

• One year Office Technology certificate from a recognized institution

• Three years' public service experience, including billing

• Strong typing speed of 8,000 numeric keystrokes per hour

• Experience in handling sensitive customer situations

• Familiarity with municipal regulations in taxation and utilities

Use your expertise to enhance community engagement through excellent customer service!