Conversational Designer - French

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Quantiphi is an award-winning Data Science and Machine Learning Software and Services Company focused on helping organizations translate the big promise of Machine Learning technologies into quantifiable business impact. We were founded on the belief that machine learning and artificial intelligence are transformative technologies that will create the next quantum gain in customer experience and unit economics of businesses. We are one of the five global launch partners for Google in Machine Learning and one of the three global launch partners for Google Cloud Contact Center AI solution.

Our signature approach combines ground-breaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.

We believe in “Solving What Matters”

Company Highlights:

• Quantiphi has seen 2.5x growth YoY since its inception in 2013.
• Headquartered in Boston, with 4000+ Quantiphi professionals across the globe.
• Recognized by Everest Group as “Specialist Leader” and “Star Performer” in Analytics and AI Services.
• Winner of “Industry Partner of the Year” and “AI/ML Partner of the Year” from AWS regional and global teams for 2022.
• Recognized by Gartner as a leading Vendor for US Healthcare Payers 2022 and Healthcare Data, Analytics and AI 2022, in the AI strategy category.
• Recognized under India's 40 Best Workplaces in Health and Wellness 2022.
• Certified as a Great Place to Work for three consecutive years: 2021, 2022, 2023.

Job Description:

As part of the core delivery team at Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual agent. Your focus will be to ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and aligns with the brand voice. You will translate the brand’s business requirements into natural dialogue flows, supported by UX research and good design practices.

Your responsibilities will include:

• Gather customer requirements, analyze their needs, and determine analytical requirements for the virtual agent.
• Define use cases.
• Design iterative human-to-virtual-agent conversation flows.
• Apply industry best practices and promote standards for execution and delivery.
• Guide clients on technology evaluation, technical thought leadership, and direction for Conversational AI projects.
• Act as a conduit between technical teams and business stakeholders, preparing functional and technical specifications.
• Showcase thought leadership on technology roadmaps, agile methodologies, and best practices.
• Manage customer communication and relationships.

Required Skills:

• Proficiency in French
• Experience in at least one of the following areas:
  Analytics, AI, Linguistics, Copywriting, UX Design, or Product Design.
• Excellent communication, articulation, analytical, and presentation skills.
• Ability to work independently in a dynamic, deadline-sensitive environment.
• Strong business analysis skills backed by research and quantitative analysis techniques.

Nice to have skills:

• Experience with AI bot platforms such as Dialog Flow, Microsoft Bot Framework, Amazon Lex, IBM Watson, etc.
• Understanding of NLP, sentiment analysis, conversational interfaces, and integration of existing services and libraries.
• Experience with voice-based processing (text-to-speech, speech-to-text).
• PMP certification (optional).

What is in it for you:

• Be part of a rapidly growing AI-first digital transformation company.
• Lead a talented, energetic team.
• Work with Fortune 500 companies and disruptors.
• Access to cutting-edge AI, machine learning, data, and cloud technologies.

• Associate

• Full-time

• Information Technology

• IT Services and IT Consulting