General Manager

Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home‑like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident‑first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Reporting to the Senior Director of Operations, the General Manager provides overall leadership and management of the community, ensuring high‑quality care and services while maintaining full regulatory compliance. This role oversees all aspects of operations, including resident experience, financial performance, human resources, and service delivery, while fostering a safe, supportive, and values‑based environment for residents, families, and team members.

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person‑centered care by respecting the uniqueness, dignity, and self‑determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

• Plans, organizes and directs the daily operation of the community through an onsite leadership team to ensure that the highest quality of care and services are maintained.
• Supports and collaborates with functional managers to maintain efficient operations with the objective that the entire organization runs as an effective unit.
• Supports the delivery of quality health care services, helping to meet or exceed program goals.
• Works with regional operations and community leadership to implement effective community management systems and allocate resources efficiently to support optimized operations.
• Ensures safe and efficient operation and procurement of all necessary supplies and services.
• Drives results through community leadership.

• Promotes and implements community level vision, mission, values, and organizational strategies.
• Fosters a person‑centered, inclusive culture that upholds dignity, safety, and well‑being and recognizes those who embody our Optima Living values.
• Builds strong relationships and maintains open, respectful communication with residents, families, and team members.
• Offers support and assistance to the Resident and/or Family Council and/or leads resident and family townhalls.
• Supports the Community Relations Coordinator in providing tours of the community as needed.

• Ensures the community provides a safe and supportive environment for its residents and team members including overseeing the Health & Safety committee and its responsibilities.
• Ensures all resident, family and team member concerns and incidents are properly reported, documented and actions taken.
• Implements and maintains the Emergency Preparedness Plan ensuring the community, resident and team member activities are…