Logistics Customer Service Representative

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a 3rd Shift Logistics Customer Service Representative to work at a leading organization in Medina, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

$18.50 - $20.00 per hour depending upon experience

3rd: M-F, 10 p.m.

- 6 a.m.

• Work with a respected industry leader in logistics and supply chain solutions
• Be part of a collaborative, supportive team environment
• Gain experience in a dynamic, fast-paced setting with opportunities to expand your skills

• Providing outstanding customer service to internal and external customers by taking orders, giving pricing information, and performing consultative sales
• Explaining services and benefits to customers to assist with procurement of capacity and generating business leads for the sales organization
• Supporting new and existing customer accounts to foster business development
• Creating orders, procuring loads, negotiating rates, and resolving freight-related issues
• Updating customers regarding shipments via phone, email, and web-based channels
• Facilitating effective communication with owner operators or outside agents to deliver cost-effective shipment solutions
• Maintaining accuracy in order documentation and monitoring shipments to ensure on-time performance
• Suggesting process improvements for continuous operational excellence

• Bring two years of industry (logistics and transportation) experience
• Possess strong working knowledge of Microsoft Office applications to include Word, Excel, and Outlook
• Are a strong communicator—both written and verbal—with great customer service and professional phone etiquette
• Thrive in a fast-paced work environment and can effectively prioritize tasks
• Demonstrate strong problem-solving, analytical, and active listening skills
• Are a team player with a positive attitude and strong individual initiative

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

• paid sick leave under the applicable state or local plan

Work changes…