Outreach and Intake Specialist

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Summit/Medina OH Group Full Time Clerical Medina, OH, US 1 Attachments

6 days ago Requisition

Salary Range: $18.50 To $23.50 Hourly

In addition to a competitive compensation, this position is also eligible for a sign - on bonus!

Job Description

SUMMARY:

We are seeking an organized, personable, and customer-focused Outreach and Intake Specialist to connect individuals with valuable workforce services and resources. In this role, you will conduct community outreach and customer engagement activities, assist customers with the enrollment process, and ensure all required documentation is collected and completed accurately. You will also provide administrative support to help maintain efficient program operations, deliver a positive customer experience, and ensure customers have the information and resources they need to get started.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers and provide first one-on-one contact information.
• Screen customers to determine eligibility for WIOA program.
• Upload eligibility documents into the state case management system using the correct naming convention.
• Schedule intake appointments, coordinates outreach activities, and handles computer/data entry functions.
• Provide detailed information regarding services in person, virtually, and/or by telephone.
• Perform follow-ups on no-show appointments.
• Escort and/or direct customers to appropriate areas for testing, counseling, and resource room activities. Transfer files to the Career Coach when eligibility has been established.
• Responsible for initiating contact with referred customers and encouraging them to engage with the Provider and participate in mandated work activities. Customers may require repeated attempts at engagement.
• Actively share information about outreach and engagement efforts with all Career Services staff.
• Inform Career Coach(s) of any barriers identified that may impact the customer engaging fully with the provider.
• Contact the unemployment list of claimants by e-mail and phone.

• Edit the disposition list.
• Work independently with a strong sense offocus, task-oriented, non-judgmental, open personal qualities, and a clear sense of boundaries.
• Energetic, resilient and outcome driven; ability to perform and maintain outcomes within a fast-paced environment.
• Work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive and appropriate.
• Refer clients with barriers to the appropriate partner agency. Ensure there is a release of information on file. Follow up with the partner agency.
• Work with customers in a caring and respectful manner and with due understanding of and consideration of their unique circumstances.
• Work with individuals during times of crisis.
• Travel and conduct outreach efforts in the community.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

CORE COMPETENCIES:

• Superior oral and written communication skills.
• Strong interpersonal and staff management skills.
• Strong customer service, organizational skills, and attention todetail.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrate the ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks in a timely manner.

EDUCATION and/or

EXPERIENCE:

• High school diploma or equivalent.
• A minimum of…