Senior Support Technician

Join to apply for the Senior Support Technician role at Staffing Solutions Enterprises
.

Location: Onsite in Medina, OH

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Pay Rate: $30/hour

Start Date: ASAP

Contract: 90 days with potential for hire based on performance

Staffing Solutions Enterprises is seeking an experienced Senior Support Technician to join our client’s team. This position is critical for providing advanced technical support and ensuring smooth IT operations. The team has a dry sense of humor—so bring your personality along with your technical skills!

• Serve as the primary escalation point for the help desk.
• Administer and troubleshoot:
  • Windows client and server machines.
  • Microsoft 365 applications (One Drive, Office, SharePoint).
  • Microsoft Azure (Intune, Virtual Machines, Backups, Azure Active Directory).
• Configure and troubleshoot Barracuda and Sonic Wall firewalls.
• Perform on-site duties:
  • Server/host troubleshooting and installation.
  • Backup appliance installation and configuration.
  • Firewall and switch installation and configuration.
• Troubleshoot legal software (Juris, Net Documents, Worldox).
• Manage SQL instances and databases.
• Administer Active Directory and VPN clients (Barracuda, Net Extender, Cato VPN).
• Support Mitel and softphone software.
• Automate routine tasks (e.g., backups, GAL cleanup).

• Strong customer service orientation.
• Cloud experience:
  • Microsoft Office 365/M365 (migrations, management).
  • Microsoft Azure (migrations, resource creation, management).
  • Microsoft SharePoint.
• Server and network installation/management experience is a plus.
• Ability to work independently and collaboratively.

• Proven experience as a Senior Support Technician or similar role.
• Excellent diagnostic, problem-solving, and communication skills.
• Strong organizational and time-management abilities.
• In‑depth knowledge of computer systems, networks, internet security, and data privacy.
• Preferred:
  Degree in Computer Science or related field.
• Preferred:
  Certifications (CompTIA A+, Microsoft Certified IT Professional).

• Travel:
  Occasional travel to client sites in the Akron area.
  • Company vehicle provided when available.
  • Mileage reimbursement if using personal vehicle.

We look forward to your application!