Senior Support Technician

1035 Medina Rd, Suite #800 Medina, OH 44256

As a Senior Support Technician, you will play a critical role in delivering the high-level technical expertise and exceptional client experience that organizations rely on from our team every day. This position is ideal for a driven IT professional who enjoys solving complex technical challenges, working directly with businesses, and making a meaningful impact across a wide variety of technologies and environments.

You won’t just be troubleshooting issues — you’ll be helping organizations stay secure, productive, and positioned for growth. From cloud technologies and infrastructure projects to cybersecurity and systems administration, this role offers the opportunity to work hands‑on with modern IT solutions while continuing to expand your technical skillset and career.

We’re looking for someone who is technically strong, customer‑focused, and eager to grow within a fast‑moving and collaborative IT environment. The ideal candidate is curious, dependable, and energized by the opportunity to work with diverse technologies, support business‑critical systems, and contribute to a team that values partnership, accountability, and continuous improvement.

As a Senior Support Technician, you will play a critical role in delivering the high-level technical expertise and exceptional client experience that organizations rely on from our team every day. This position is ideal for a driven IT professional who enjoys solving complex technical challenges, working directly with businesses, and making a meaningful impact across a wide variety of technologies and environments.

You won’t just be troubleshooting issues — you’ll be helping organizations stay secure, productive, and positioned for growth. From cloud technologies and infrastructure projects to cybersecurity and systems administration, this role offers the opportunity to work hands‑on with modern IT solutions while continuing to expand your technical skillset and career.

We’re looking for someone who is technically strong, customer‑focused, and eager to grow within a fast‑moving and collaborative IT environment. The ideal candidate is curious, dependable, and energized by the opportunity to work with diverse technologies, support business‑critical systems, and contribute to a team that values partnership, accountability, and continuous improvement.

• Onsite in Medina, OH
• Monday – Friday, 8:30 AM – 5:00 PM
• Contract‑to‑hire opportunity (90 days) with long‑term potential based on performance

Advanced Technical Support

Provide high-level troubleshooting and support for client environments across workstations, servers, cloud platforms, and network infrastructure. Diagnose and resolve complex technical issues while maintaining excellent communication and customer service throughout the support process.

Administer, configure, and troubleshoot Microsoft technologies including:

• Windows client and server operating systems
• Microsoft 365 applications and services
• SharePoint and One Drive
• Microsoft Azure environments including Intune, Virtual Machines, Azure Active Directory, and backups

Infrastructure & Network Support

Support the deployment, configuration, and maintenance of core IT infrastructure including:

• Server and host installations
• Backup appliance implementation and configuration
• Firewall and switch installations
• Barracuda and Sonic Wall firewall administration and troubleshooting

Project & Field Work

Participate in onsite technical projects and infrastructure upgrades for clients, helping ensure successful implementations, minimal downtime, and a smooth end‑user experience.

Customer Experience & Communication

Build trust with end users and client stakeholders by delivering…