Director of Operations - Medina

Objective / Purpose

The primary purpose of this role is overseeing the distribution facility operation with a focus on optimizing productivity and efficiency while maintaining robust safety and quality standards. Fulfills management and supervisory responsibilities in accordance with the organization’s policies, applicable laws, and regulations.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

Operations:

• Oversees activities of the warehouse departments to include production and shipping and receiving.
• Leads the development of robust reporting and utilizes reporting and analytics to drive productivity and operational efficiencies to identify areas for improvement.
• Supports the implementation and ongoing enhancement of WMS systems in the facility, including optimizing processes and ways of working to ensure the operation realizes the full system benefits.
• Coordinate year end physical inventory.
• Partner with the Maintenance Dept. to ensure proper scheduling and execution of preventative maintenance.
• Other duties as assigned by General Manager.

Leadership:

• Works alongside the General Manager to plan, develop, implement, and enforce facility policies and goals.
• Participates and promotes participation in facility employee engagement and community outreach events.
• Builds, develops, and manages operational leadership teams on identification and prioritization of personnel, plant equipment, and system development needs.
• Provides leadership for problem resolution to facilitate faster improvements and improved working relationships.
• Assist with interviewing, hiring, termination, and training employees/supervisors; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Establish standards for employee performance metrics and training requirements for the leadership team to ensure continuous improvement of people, process, equipment, and systems.
• Ensures proper protocol is established and adhered to in the event of incidents pertaining to employee conflict, product damage, property damage, and opportunities for improvement.
• Provides full shift coverage in the event of a direct subordinates scheduled absence.
• Assists General Manager with strategic project initiatives.

Quality Compliance:

• Support and enforce facility ISO requirements, including timeliness of CAR, R&O, and audit submissions.
• Actively lead Managers/Supervisors in initiatives to determine the root cause of problems and establish systems to prevent the problems from reoccurring.
• Ensure operational departments complete annual reviews of process documents that impact the QMS.
• Perform internal process audits.
• Assists with establishing departmental Quality Objectives.

HSE Compliance:

• Instills a culture of safety at the facility and ensures the facility meets all Company and OSHA safety standards.
• Assists with timely communication for incident investigation and reporting.
• Ensures the facility meets all environment requirements including those of Operation Clean Sweep.

Minimum Qualifications / Education / Certifications

• Staff planning; decision-making; facilitating process improvement; taking responsibility for subordinates’ activities.
• Provides regular performance feedback.
• Continually works to improve supervisory skills.
• Treats people with respect; works with integrity and upholds organizational values.
• Business Acumen to include the understanding of business implications of decisions.
• Works within approved budget.
• Contributes to profit and revenue.
• Exhibits sound and accurate judgment and makes timely decisions.