Customer Service Representative - Sharon Center Veterinary Hospital

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

Are you a skilled Client Service Representative with a passion for leadership, client communication, and animal care? Join Sharon Center Veterinary Hospital as a Customer Service Representative

Located in Medina, OH, our full-service animal hospital delivers advanced medical, surgical, and wellness care for dogs, cats, and exotic pets, from birds and reptiles to small mammals. We combine cutting‑edge diagnostics with integrative therapies like acupuncture and chiropractic care, all while providing gold‑standard client service that keeps tails wagging and pet parents smiling.

• Comprehensive & Cutting‑Edge Care -We offer everything from preventive care to orthopedic surgery, acupuncture, chiropractic therapy, and exotic pet medicine, all under one roof.
• Strong Client Connections - We believe in relationship‑based care and treating every patient like family. Our loyal client base is a reflection of our commitment to kindness, education, and trust.
• Team‑First, Joy‑Fueled Culture - Join a vibrant, collaborative team that values growth, celebrates wins, and supports one another through every case...furry, feathered, or scaled!

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail‑obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech‑savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health support
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out here:

Sharon Center Veterinary Hospital is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high‑quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you’re a veterinarian, technician, or support staff, our focus is to support you in doing what you love – caring for animals while advancing your career.

USD $16.00 – $17.00 /Hr.