Mobile Associate - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers  needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  Explaining shopping journeys (in-store, online, or Customer Care), exploring individual needs, and providing hands-on demonstrations of the latest technology; side-by-side selling to find personalized solutions beyond the bare-bones device and service plan; approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our coverage stacks up in the customer s neighborhood, why T-Mobile plans and services let customers live unlimited, stay connected and go further; completes training on in-store experience, new skills and processes, knowledge of systems and reference resources; makes the most of time on shift by learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: collectively own the customer experience and resolve issues, create a seamless environment; identify and handoff small business leads; support team initiatives and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge,

Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel
Travel Required (Yes/No):
No

DOT Regulated
DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock…