Food & Beverage Team Member - Medway

Food & Beverage Team Member - Medway (6 positions)

Listed by Greenwich Students' Union

£12.21 Paid holiday on top of your hourly rate of 12.07% per hour

Zero hours contract. Expected commitment of 2 to 3 shifts per week minimum.

Job Purpose:

As the Food and Beverage Team Member in our Student Union, you will play a crucial role in welcoming customers to the bar, lounge, and function areas. Your direct interaction with customers contributes to the highest level of customer service. You'll be responsible for receiving and delivering beverages (coffee, soft drinks, and alcohol) and food orders, making strong customer service skills essential for this position.

This role is an enjoyable and rewarding opportunity, working in an extremely sociable environment. We expect a high level of commitment and a real passion to be part of a dedicated working team. You will need to be hardworking, fun and always ready to work with a smile on your face.

Responsible to: Food and Beverage Team Leader

Responsible for: Casual Staff

Department/Service

The Food and Beverage Team Member is part of the Greenwich Students’ Union Commercial Services. At GSU, we turn over £1m through our not-for-profit commercial services that provide services to students, staff, and the local population. We provide students at the University of Greenwich with social spaces to study, make friends and have fun.

Additionally, the profit generated through our varied income portfolio is invested back into the SU support services for students. We are a Living Wage Employer and a large employer of students putting money back in their pockets to support studying and living costs in London and Kent.

• Provide excellent customer service of food and drinks while upholding operational standards, complying with our premises license, health and safety policies and food safety policies.
• Work in accordance with the staff handbook and complete any training that is relevant to the role.
• Ensure a smooth venue operation by opening and closing the bar/kitchen/venue/function spaces, preparing stock, completing setup and closedown checklists.
• Maintain a clean and well-presented work area throughout shifts.
• Assist the event team with setting up and packing down.
• Reset the venue and outlets to the required standard at the end of each shift in preparation for the next service; these will include bars, diners, cafes, entertainment and technical areas.
• Engage in food preparation activities, including coffee making, cooking, washing, peeling, and cutting.
• Confers with the Venue Management team/Supervisor on set-ups and last‑minute changes.
• Work in other key roles within the outlet, such as Cloakroom, Event, Box Office, Hygiene & Safety or Welfare.
• Operate tills, ticket admission, take cash, handle financial transactions with diligence and honesty in accordance with the company's policies and procedures.
• Maintain a comprehensive working knowledge of food and beverage menus to advise guests on selections and promote additional sales.
• Complete any reasonable additional task requested by the Venue Manager.

• Provide professional, friendly, safe and efficient service to all guests and other staff.
• Work alongside other team members in a respectful and professional manner.
• Keep all areas of the venue clean, including toilets, foyer, cellar, back rooms, and customer tables, ensuring customer areas are clean at all times.
• Deliver an efficient and effective service, understanding and exceeding customer needs and requirements whenever possible.
• Promote additional sales through professional and courteous up‑selling.
• Prepare and serve food and beverage items to a consistently high standard.
• Adhere to strict cash handling procedures, be familiar with credit/debit card procedures, and promptly report any issues to a Team Leader.
• Ensure all products are fully stocked throughout the shift and securely stored at the end of the shift.
• Enforce the Challenge 25 policy, only accepting approved forms of  age verification.
• Clear and clean customer tables, ensuring customer areas remain clean at all times, and wash glasses and…