Sr Program Manager

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Program Manager Full Time Regular INDIRECT Melbourne, FL, US

We are hiring now for a Sr. Program Manager!

SMTC Corporation was founded in 1985. SMTC is a mid-size provider of end-to-end electronics manufacturing services (EMS) including PCBA production, systems integration and comprehensive testing services, enclosure fabrication, as well as product design, sustaining engineering and supply chain management services. SMTC has facilities in the United States, Mexico, China and Canada. Services extend over the entire electronic product life cycle from the development and introduction of new products through to the growth, maturity and end-of-life phases.

• 401K with company match
• PTO, Paid Holidays
• Tuition Reimbursement
• Medical HRA Plan
• Short term/Long term Disability Insurance, etc.

The Sr Program Manager is responsible for leading the strategic execution of complex customer programs while serving as the primary business relationship manager for key customer accounts. This role provides leadership across the entire product lifecycle by managing customer expectations, driving operational performance, mitigating business risks, and leading cross-functional teams to achieve customer, operational, and financial objectives.

Working closely with Engineering, Supply Chain, Manufacturing, Quality, Finance, Sales, and executive leadership, the Senior Program Manager develops long-term customer partnerships, leads strategic initiatives, supports business growth, and ensures program success through effective communication, proactive leadership, and operational excellence within a high-reliability electronics manufacturing environment.

• Serve as the primary business relationship manager for strategic customer accounts by developing trusted partnerships and ensuring long-term customer satisfaction and business growth.
• Lead complex Customer Focus Teams (CFTs) by aligning cross-functional resources, driving accountability, and ensuring successful execution of customer requirements and business objectives.
• Manage multiple or highly complex customer programs throughout the product lifecycle by balancing customer expectations, operational priorities, financial performance, and contractual commitments.
• Lead executive-level customer communications, Quarterly Business Reviews (QBRs), and strategic business discussions while presenting program performance, risks, and improvement initiatives.
• Collaborate with Engineering, Supply Chain, Manufacturing, Quality, Finance, and Sales to develop integrated solutions that support customer requirements, operational readiness, and profitable program execution.
• Evaluate program financial performance, including revenue, margins, inventory exposure, liabilities, and operational costs, while identifying opportunities to improve profitability and business performance.
• Lead new product introductions (NPI), manufacturing readiness activities, engineering change implementation, and product transitions to ensure successful program launches and sustained operational performance.
• Identify program risks, customer concerns, supply chain challenges, and operational constraints while leading cross-functional teams to develop proactive mitigation strategies and corrective actions.
• Support customer growth initiatives by identifying opportunities for additional business, improved service offerings, and operational enhancements that strengthen long-term customer partnerships.
• Mentor Program Managers by sharing best practices, providing guidance on customer management, and supporting the development of program management capabilities across the organization.
• Lead continuous improvement initiatives that enhance customer satisfaction, operational efficiency, communication, business processes, and program performance.
• Ensure compliance with contractual obligations, customer requirements, company policies, and applicable quality management system standards.
• Strategic Program Management: Ability to lead complex customer programs while achieving strategic business and operational objectives.
• Customer Relationship Management: Ability to develop trusted customer partnerships that drive long-term business success.
• Executive Customer Engagement: Ability to effectively influence executive-level customer stakeholders through strategic…