Customer Service Representative

Now Hiring:
Veterinary Receptionist Full-Time | Veterinary Specialty Center

Veterinary Specialty Center is growing and seeking a friendly, organized, and professional Veterinary Receptionist to join our front desk team. This role is essential in creating a welcoming experience for clients and supporting our surgical and medical staff.

Responsibilities

• Greet clients and pets with professionalism and warmth
• Answer phone calls, return messages, and manage multi-line phone system
• Schedule appointments, surgical consults, and follow-up visits
• Communicate treatment plans, policies, and general information to clients
• Check patients in and out, ensure accurate client and patient records
• Process payments and maintain financial accuracy
• Coordinate medical records, referrals, and reports with other clinics
• Maintain cleanliness and organization of lobby and reception area
• Support the medical team with administrative tasks as needed
• Uphold a positive, calm, and helpful demeanor at all times

Requirements

• Prior veterinary or medical reception experience preferred
• Strong communication and customer-service skills
• Ability to multitask, stay organized, and manage a steady workflow
• Comfortable with computers, scheduling systems, and digital communication
• Reliable, punctual, and able to work independently and as part of a team
• Professional and compassionate attitude toward clients and their pets

Benefits:

• 401(k)
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Your Benefits Package includes 401(k), health & vision insurance, paid time off, employee discounts for pets, professional development & CE support, uniform allowance, wellness benefits, schedule day shift, and compensation $35,000-$39,000/yr.

You’re the first impression of VSC, and we value the importance of your role. We prioritize a supportive work environment, clear communication, and opportunities for personal and professional growth.