Concierge Sales Representative

Concierge Sales Representative – Melbourne, FL

At Percepta, we bring first‑class service across each market we support. As a Concierge Sales Representative working onsite in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.

As the Subject Matter Expert (SME) for all pre‑sales inquiries regarding the automotive purchase of luxury vehicles, you will enhance the customer experience and increase our client’s brand loyalty and recognition by proactively promoting their luxury vehicles and services from pre‑sales through purchase. You will support the entire sales journey—from initial vehicle reveal through reservation to purchase—either via eCommerce or by connecting customers with a dealer.

Your support may include troubleshooting technical difficulties during eCommerce, providing product comparisons, answering retailer information questions, fulfilling brochures, scheduling test drives, verifying incentive certificates, supplying vehicle information, and updating opt‑out/privacy preferences.

• Multi‑channel communication with customers via chat, phone, email, and SMS regarding luxury automotive products and services.
• Explain services and special promotions to customers, including coordinating with local retailers to locate vehicles while adhering to all guidelines and regulations.
• Document every customer interaction, including follow‑up requirements and outcomes.
• Meet specified targets related to program metrics as set by Operations Management.
• Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors.
• Assist customers experiencing technical issues related to online vehicle build tools and questions about vehicle configuration and pricing.
• Provide feedback and recommendations to management on potential problems or improvement areas.
• Strive to achieve white‑glove customer service with each consumer.
• Support customers with online tools, eCommerce process, subscription support, and charging functionality queries.
• Ensure knowledge, understanding, and compliance with Percepta policies and procedures.

• High School Diploma (required); associate or bachelor’s degree (preferred).
• Minimum one year demonstrated sales experience in luxury brands (required).
• 3–5 years’ experience in a contact center environment (required).
• Experience in automotive industry, hospitality, and/or luxury environment (preferred).
• Experience with dealer operations (preferred).
• Previous exposure to highly professional office environments (medical, financial investments) is a plus.
• Strong active listening skills and the ability to deliver effective probing questions.
• Excellent oral and written communication skills, including strong reading comprehension, spelling, punctuation, and proven email etiquette.
• Demonstrated interpersonal skills and the capability to persuade.
• Ability to work in a team‑fostered environment.
• Genuine desire for interacting and building relationships.
• Ability to prioritize, organize work, and adapt to a flexible schedule.
• Intermediate computer skills such as web browsing, email (Outlook), chat, Microsoft Excel, and Word.

• Competitive salary.
• Health/dental/vision/life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation/sick time and paid holidays.
• Tuition reimbursement.
• Employee assistance program.
• Employee discount program.
• Training and development programs (Percepta College).
• Employee rewards program (Perci Perks).

• Represent Percepta professionally with all internal/external departments, contacts, clients, and organizations.
• Shift work, hours of operation Monday‑Friday 8 PM‑10 PM (EST).

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect:

• Culture of Service – to…