Concierge Sales Representative
Job in
Melbourne, Brevard County, Florida, 32935, USA
Listing for:
Percepta LLC
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Job Description - Concierge Sales Representative (041ZP)
Job Description At Percepta, we bring first-class service across each market we support. As a Concierge Sales Representative working onsite in Melbourne, FL
, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles. The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.
The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer). Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment;
test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
During a Typical Day, You’ll
Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services.Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations.Document every customer interaction, including follow-up requirements and resolutions or outcomes.Required to meet specified targets related to program metrics, as set by Operations Management.Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors.Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing.Provide feedback/recommendations to management concerning possible problems or areas of improvement.Strive to achieve white-glove customer service with each consumer.Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries.Knowledge, understanding, and compliance with Percepta policies and procedures.What You Bring to the Role
A High School Diploma (required); an associate or bachelor’s degree (preferred).Minimum 1 year demonstrated sales experience in luxury brands – required.3-5 years’ experience in contact center environment – required.Experience in automotive industry, hospitality and/or luxury environment preferred.Experience with dealer operations preferred.Previous exposure to highly professional office environments (medical, financial investments) a plus.Strong Active Listening skills, accompanied with ability to deliver effective probing questions.Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuation and proven email etiquette in a business environment.Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade.Ability to work in a team fostered environment.Genuine desire for interacting and building relationships.Ability to prioritize and organize work.Ability to adapt to a flexible schedule.Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word.What You Can Expect
Flexible Spending Account (FSA) and Health Savings Account (HSA).401(k) with company match.Vacation/Sick Time and Paid Holidays.Tuition Reimbursement.Employee Assistance Program.Employee Discount Program.Training and Development Programs (Percepta College).A Bit More About Your Role
Must represent Percepta…
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