Customer Experience Specialist
Listed on 2026-01-12
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Start Your Career with Orion
180 – A Path to Growth and Success!
Launch Your Career with Us! Comprehensive In-House Training Provided!
Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion
180 in Melbourne, FL and embark on a journey filled with growth opportunities. We provide comprehensive in‑house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!
As a Customer Service Representative in our Call Center
, you will be the first point of contact for agents and policyholders—delivering excellent service, building relationships, and ensuring every interaction reflects Orion
180’s values of innovation and care.
- Handling inbound and outbound calls from agents and policyholders in a fast-paced call center environment
. - Providing accurate information on policies, billing, payments, and underwriting processes.
- Navigating multiple computer applications with speed and accuracy to research and resolve inquiries.
- Assisting with quotes, policy changes, and documentation using our paperless technology systems.
- Learning and applying underwriting guidelines and manuals to assess and process insurance risks.
- Collaborating with internal teams such as Underwriting, Claims, and Operations to deliver a seamless customer experience.
- Maintaining high standards for call quality, accuracy, attendance, and customer satisfaction
.
- Education: High school diploma or GED required; must be at least 18 years old.
- Preferred: Experience working in a call center
, customer service, or insurance environment. - Licensing: Ability to obtain a Florida Personal Lines or General Lines license (company-supported).
- Excellent communication (verbal and written) and active listening abilities.
- Strong computer skills, multi‑tasking, and attention to detail.
- Analytical and decision‑making skills for evaluating customer and policy information.
- Ability to thrive in a structured call center setting with performance metrics and goals.
- Technical Proficiency: Familiarity with Microsoft Office and database systems.
- Personal Attributes: Dependable, punctual, and eager to learn; positive, team‑oriented attitude with a focus on growth and excellence.
- Regularly required to sit, stand, and walk, including the use of stairs.
- Ability to communicate with others, lift light objects (
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